Telecom Project Manager

BASIC FUNCTION

The Senior Service Delivery Project Manager (Senior SDPM) will act as the Single Point of Contact for the Sales Team and Customer regarding all facets of the service delivery and order fulfillment phase, and, at times, may be involved in some pre-order planning. The Senior SDPM will be responsible to facilitate and manage the overall order fulfillment process; from order entry to service installation in order to ensure an efficient, effective service delivery experience for the customer and Sales team. The Senior SDPM is capable of handling multiple, concurrent, complex service orders, multi-site projects, and coordinated customer infrastructure deployments. Typically, the Senior Service Delivery Project Manager will be involved in initial order deployments of new products & services. Many of the customers supported by the Senior Service Delivery Project Manager are high profile/strategic customers. Furthermore, the Senior SDPM may provide direction to other team members, and act as a SME (subject matter expert) when representing the organization with cross functional teams.

Duties And Responsibilities

• Customer-Centric Approach to Order Fulfillment
• Communication and Presentation Skills
• Strong Leadership
• Organization Skills
• Project Management
• Technical Skills
• Collaboration skills
• Travel associated to on-site meetings, implementation, etc
• Technical Skills
• Extensive Knowledge of all telephony technologies
• Ability to analyze data, trends or obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation
• Validate service order information to ensure accuracy and continuity with product model
• Ensures applicable revisions are within scope of project and do not impact customer commitment
• Ability to comprehend customer requirements and propose solutions based on product model and supported technologies
• Understanding of network infrastructure and application of how related product model can meet customer requirements
• Participates in special projects and performs other duties as assigned
• Interpersonal Skills
• Ability to build and maintain solid working relationships with stakeholders
• Facilitate team and client meetings in an effective manner
• Strong persuasive and communication skills
• Speak and understand English and American dialects
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Deliver engaging, informative, well-organized status updates and presentations to customers, account teams, and operational management
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or