Project Manager

Position Overview

Job Responsibilities

Job Requirements

Physical Demands and Working Conditions

Disclaimer

The position involves leading production activities in the field, performing various tasks including monitoring and inspecting jobs, preparing/reviewing documentation, explaining processes to customers, supervising techs, assisting estimators, and creating estimates in Xactimate.

• Retrieves work orders, checks route, ensures appropriate equipment and supplies are loaded, arrives at work site
• Completes assigned jobs according to company processes, maintains quality control within job budget
• Makes daily monitoring visits to active jobs, communicates with customers
• Maintains project records, communicates billable events to others
• May create estimates in applicable software
• Inspects and scopes jobs onsite, works with PM/Crew Chief/LT on job scope
• Documents/ reviews losses with clear and descriptive job photos, uploads into operating system/software
• Writes mitigation and reconstruction estimates using Xactimate
• Communicates with customers using notes feature in required software
• Explains drying process and next steps to resolution in person to customers using printed materials
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Performs quality assurance inspections after completion, obtains customer signatures for approval, requests payments when necessary
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Job Requirements

• High school graduate or equivalent, college degree preferred
• Strong knowledge of insurance restoration and/or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or lead a team
• Exhibit professionalism, maturity, and willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written communication skills
• Strong problem-solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• Certifications preferred:
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Stand and walk for extended periods of time
• Squatting, crawling, and crouching is required
• Express or exchange ideas with others and receive and act on detailed information given
• Be exposed to various inside and outside working conditions

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.