Technology Support Specialist II

About the role

San Diego State University is seeking a Technology Support Specialist II to provide advanced technology support for the campus community.

Responsibilities

• Provide advanced technical support for hardware, software, and connectivity issues through various channels.
• Diagnose and resolve complex technology issues involving computers, mobile devices, printers, and peripheral equipment.
• Support core campus technologies such as Google Workspace, Microsoft 365, Zoom, Canvas, Mediasite, and Adobe.
• Deploy and maintain software systems, operating system updates, and security patches to ensure reliable and secure operations.
• Assist with technology asset tracking and inventory management activities.
• Develop user guides, knowledge base articles, and support documentation to promote self-service and technology adoption.
• Provide technology consultation and training to faculty, staff, and students on technology tools and best practices.
• Coordinate with instructional support teams to ensure technology resources meet academic and operational needs.

Qualifications

• Equivalent to a bachelor's degree in a related field and two years of relevant experience.
• Ability to work effectively with faculty, staff, and administrators.
• Strong problem-solving skills and ability to communicate clearly, both orally and in writing.
• Experience working in a service desk environment is preferred.

Benefits

Full benefits package includes generous time off, retirement, health coverage, education support, and optional offerings.

Pay

$5,787-$8,430 per month (Step 1-Step 20).

Schedule

Full-time, benefits eligible, permanent/probationary position. Work hours during the academic year are Sunday–Wednesday, 1:00 PM–10:00 PM, and Saturday, 10:00 AM–4:30 PM. Summer hours are Sunday and Saturday, 9:00 AM–5:30 PM, and Monday–Wednesday, 10:30 AM–7:00 PM. Hours may vary based on departmental and operational needs.