Technology Support Specialist II

About the role

Lighthouse Electric is an established company with a strong backlog of major projects. We offer impactful work on high-profile, large-scale electrical builds, empowering our professionals to lead and innovate. Our team-first culture, collaboration, respect, and accountability drive our success. We also provide strong benefits investment, including company-paid health coverage and a 401(k) match, and career development opportunities.

Responsibilities

• Support the Tech Team in fielding issues and requests.
• Provide first line of support for any technology issues or requests.
• Interface with users remotely and onsite to assist in requests and provide support.
• Utilize excellent customer service skills and exceed employees' expectations.
• Ensure proper recording, documentation, and closure in the ticketing system.
• Properly escalate unresolved inquiries/tickets to the next level of support.
• Inform management of recurring problems.
• Participate in continuous business process redesign to improve internal operations.
• Create, maintain, and update documentation, including knowledge base articles and SOPs.
• Serve as a resource for handling escalated issues.
• Identify and escalate situations requiring urgent attention.
• Stay up to date with industry trends and emerging technologies.
• Evaluate and recommend new technologies, software, or tools to improve support services.
• Develop and implement strategies to improve customer satisfaction.
• Mentor and train junior team members.

Requirements

• A bachelor’s degree in computer science, information technology, or a related field.
• Knowledge of networking, protocols, and basic security principles.
• Able to troubleshoot basic network connectivity issues.
• Self-motivated, a team player, and strong track record in customer satisfaction.
• Ability to learn and apply new skills in a constantly changing technical environment.
• Ability to prioritize and multitask in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Desktop Support Technician).
• Excellent problem-solving and communication skills.
• Quick learner to use a ticketing system to log and track service requests.

Qualifications

• Pre-employment drug screen required.
• Must be authorized to work in the United States.
• Physical requirements include ability to perform the essential job functions in a variety of work environments, including office and/or active job site settings.
• Ability to remain in a stationary position for extended periods of time.
• Ability to move about the office or jobsite as needed to perform essential duties.
• Ability to operate standard office equipment and technology, including computers, phones, and related devices.
• Ability to communicate effectively in person, by phone, and through electronic means.
• Ability to occasionally position self to access materials, equipment, or work areas.
• Ability to occasionally move or transport work-related materials or equipment.
• Ability to tolerate moderate noise levels typical of office or construction environments.
• Ability to travel to various work locations as required.
• Ability to work indoors and/or outdoors in varying environmental conditions, as applicable to the position.
• Ability to maintain regular and reliable attendance consistent with company policy and operational needs.

Skills

• Strong problem-solving and communication skills.
• Excellent customer service skills.
• Ability to learn and apply new skills in a constantly changing technical environment.
• Ability to prioritize and multitask in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Desktop Support Technician).

Benefits

• Competitive salary based on experience.
• Company-paid Medical, Dental, and Vision insurance.
• Short-Term & Long-Term Disability.
• Life and AD&D insurance.
• 401(k) with 5% company match.
• Paid Holidays.
• Paid Time Off.
• Annual performance reviews.
• Employee Stock Ownership Program (ESOP).

Pay

Competitive salary based on experience.

Schedule

Primary schedule is Monday through Friday, 8:00 AM - 5:00 PM. Out-of-area and overnight travel should be expected (up to or over 5 days a month) depending on project needs.

Benefits

• Company-paid Medical, Dental, and Vision insurance.
• Short-Term & Long-Term Disability.
• Life and AD&D insurance.
• 401(k) with 5% company match.
• Paid Holidays.
• Paid Time Off.
• Annual performance reviews.
• Employee Stock Ownership Program (ESOP).

Qualifications

• Pre-employment drug screen required.
• Must be authorized to work in the United States.
• Physical requirements include ability to perform the essential job functions in a variety of work environments, including office and/or active job site settings.
• Ability to remain in a stationary position for extended periods of time.
• Ability to move about the office or jobsite as needed to perform essential duties.
• Ability to operate standard office equipment and technology, including computers, phones, and related devices.
• Ability to communicate effectively in person, by phone, and through electronic means.
• Ability to occasionally position self to access materials, equipment, or work areas.
• Ability to occasionally move or transport work-related materials or equipment.
• Ability to tolerate moderate noise levels typical of office or construction environments.
• Ability to travel to various work locations as required.
• Ability to work indoors and/or outdoors in varying environmental conditions, as applicable to the position.
• Ability to maintain regular and reliable attendance consistent with company policy and operational needs.

Additional Requirements

• Physical requirements include ability to perform the essential job functions in a variety of work environments, including office and/or active job site settings.
• Ability to remain in a stationary position for extended periods of time.
• Ability to move about the office or jobsite as needed to perform essential duties.
• Ability to operate standard office equipment and technology, including computers, phones, and related devices.
• Ability to communicate effectively in person, by phone, and through electronic means.
• Ability to occasionally position self to access materials, equipment, or work areas.
• Ability to occasionally move or transport work-related materials or equipment.
• Ability to tolerate moderate noise levels typical of office or construction environments.
• Ability to travel to various work locations as required.
• Ability to work indoors and/or outdoors in varying environmental conditions, as applicable to the position.
• Ability to maintain regular and reliable attendance consistent with company policy and operational needs.