TECHNOLOGY SUPPORT SPECIALIST II
About the role
The Technology Support Specialist II ensures continuous availability of all technology assets for the assigned location by providing technical support for hardware and software applications, collaborating with customers and district level technology support staff to maintain a stable and consistent digital learning environment.
Responsibilities
- Provide technical assistance, training, and guidance to site-based staff and students for both hardware and software applications problems.
- Ensure the assigned location has an effective, stable, and consistent digital learning environment, including virtual, by collaborating with customers and district level technology support staff.
- Support and ensure adherence to district network security standards.
- Coordinate with vendors the acquisition of appropriate hardware and software.
- Support and ensure adherence to the established hardware and software District Technology Standards.
- Assist with the installation of approved hardware, both stand-alone and networked.
- Affordable with or conduct the installation of approved software.
- Perform basic troubleshooting for technology.
- Maintain and coordinate the integration of technology systems into the digital learning environment.
- Maintain accurate inventory of all technology assets, hardware, and software.
- Maintain technical proficiency by participating in District led meetings and training programs.
- Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.
- Participate in training programs offered to enhance the individual skills and proficiency related to the job responsibilites.
- Review current developments, literature and technical sources of information related to job.
- Ensure adherence to safety rules and procedures.
- Follow federal and state laws, as well as School Board.
- Perform other duties as assigned by the immediate supervisor, or desinee.
Qualifications
- A standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing.
- A minimum of six (6) years of experience in supporting computer systems related to digital OR An earned associate degree from an accredited institution.
- A minimum of four (4) years of experience in supporting computer systems related to digital.
- Proficiency required in the following: Basic hardware and software, Knowledge of Windows, Mac, and iOS operating systems, Installing and maintaining software, Managing and maintaining computer network systems including Virtual and Local Area Networks, Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications.
- Effective communication and computer skills as required for the position.
Skills
- Basic hardware and software knowledge.
- Knowledge of Windows, Mac, and iOS operating systems.
- Installing and maintaining software.
- Managing and maintaining computer network systems including Virtual and Local Area Networks.
- Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications.
Benefits
Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.
Pay
Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.
Schedule
Length of the work year and hours of employment shall be those established by the School Board.