TECHNOLOGY SUPPORT SPECIALIST II

Essential Performance Responsibilities

• Provide technical assistance training and guidance to site-based staff and students for both hardware and software applications problems.
• Ensure the assigned location has an effective, stable, and consistent digital learning environment, including virtual, by collaborating with customers and district level technology support staff.
• Support and ensure adherence to district network security standards.
• Cook with and ensure adherence to the established hardware and software District Technology.
• Aid with the installation of approved hardware, both stand-alone and networked, as needed.
• Aid with or conduct the installation of approved software.
• Perform basic troubleshooting for technology.
• Perform minor repairs or upgrades to technology.
• Serve on location technology team and collaborate with other assigned technology.
• Maintain and coordinate the integration of technology systems into the digital learning environment, as needed.
• Maintain accurate inventory of all technology assets, hardware, and software.
• Maintain technical proficiency by participating in District led meetings and training programs offered to sustain or enhance the Technical Support Specialist’s skills related to the performance responsibilities.

Minimum Qualifications & Experience

• A standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing
• A minimum of six (6) years of experience in supporting computer systems related to digital
• OR
• An earned associate degree from an accredited institution
• A minimum of four (4) years of experience in supporting computer systems related to digital.
• AND
• Proficiency required in the following:
• Basic hardware and software
• Knowledge of Windows, Mac, and iOS operating systems
• Installing and maintaining software
• Managing and maintaining computer network systems including Virtual and Local Area Networks
• Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications.
• Effective communication
• Computer skills as required for the position.

Prior to Employment

• Review current developments, literature and technical sources of information related to job.
• Ensure adherence to safety rules and procedures.
• Follow federal and state laws, as well as School Board.

Physical Requirements

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently as needed to move objects.

Significant Contacts

• Collaborates with customers at the assigned location and with district level technology support staff to ensure an effective, stable and consistent digital environment.

Terms of Employment

• Salary and benefits shall be paid consistent with the District's approved compensation plan.
• The length of the work year and hours of employment shall be those established by the School Board.

Skills

• Competencies
• Certifications

Location Preferences/Additional Information

• Advertisement Window: 07/09/2026 - Open Until Filled
• Work Calendar: 247/248 Day Cal
• Pay Grade: GRADE 19
• Classification: Nonexempt
• Compensation
• Hourly Rate - $27.82 - $42.65 per hour
• Shift Differential (If applicable) - /