Technology Support Specialist II
San Diego State University · San Diego Metropolitan Area · 2 wk ago
Information Technology$6k–$8k/moFull-time
About the role
San Diego State University is seeking a Technology Support Specialist II to provide advanced technology support for the campus community. Key responsibilities include troubleshooting complex issues, supporting instructional and administrative technologies, and ensuring reliable technology services.
Responsibilities
- Provide advanced technical support for hardware, software, networking, and account-related issues through various channels.
- Diagnose and resolve complex technology issues involving computers, mobile devices, printers, and peripheral equipment.
- Support core campus technologies such as Google Workspace, Microsoft 365, Zoom, Canvas, Mediasite, and Adobe.
- Escalate complex issues when necessary and ensure timely resolution of support requests.
- Respond to and assist with IT security incidents, including malware, virus, and cybersecurity-related issues.
- Deploy and maintain software systems, operating system updates, and security patches to ensure reliable and secure operations.
- Assist with technology asset tracking and inventory management activities.
- Develop user guides, knowledge base articles, and support documentation to promote self-service and technology adoption.
- Provide technology consultation and training to faculty, staff, and students on technology tools and best practices.
- Coordinate with instructional support teams to ensure technology resources meet academic and operational needs.
Qualifications
- Equivalent to a bachelor's degree in a related field and two years of relevant experience.
- Ability to work effectively with faculty, staff, and administrators.
- Strong problem-solving skills.
- Experience providing academic technology support in a higher education setting is preferred.
- Experience working in a service desk environment is preferred.
Benefits
Full benefits package includes generous time off, retirement, health coverage, education support, and optional offerings. Salary range: $5,787-$8,430 per month (Step 1-Step 20).