Technology Support Specialist II

About the role

San Diego State University is seeking a Technology Support Specialist II to provide advanced technology support for the campus community. The ideal candidate will troubleshoot complex issues, support instructional and administrative technologies, and ensure reliable technology services.

Responsibilities

• Provide advanced technical support for hardware, software, networking, and account-related issues through various channels.
• Diagnose and resolve complex technology issues involving computers, mobile devices, printers, and peripheral equipment.
• Support core campus technologies such as Google Workspace, Microsoft 365, Zoom, Canvas, Mediasite, and Adobe.
• Escalate complex issues when necessary and ensure timely resolution of support requests.
• Respond to and assist with IT security incidents, including malware, virus, and cybersecurity-related issues.
• Deploy and maintain software systems, operating system updates, and security patches to ensure reliable and secure operations.
• Assist with technology asset tracking and inventory management activities.
• Develop user guides, knowledge base articles, and support documentation to promote self-service and technology adoption.
• Provide technology consultation and training to faculty, staff, and students on technology tools and best practices.
• Coordinate with instructional support teams to ensure technology resources meet academic and operational needs.

Qualifications

• Equivalent to a bachelor's degree in a related field and two years of relevant experience.
• Ability to work effectively with faculty, staff, and administrators.
• Strong problem-solving skills and ability to communicate clearly, both orally and in writing.
• Experience providing academic technology support in a higher education setting is preferred.
• Experience working in a service desk environment is preferred.

Benefits

San Diego State University offers a comprehensive benefits package including generous time off, retirement benefits, health coverage, and education support. The position is full-time, benefits eligible, and permanent/probationary.