TECHNOLOGY SUPPORT SPECIALIST II

Broward County Public Schools · Deerfield Beach, FL · 2 wk ago

On-siteInformation Technology$27.82–$42.65/hrFull-time

Provide technical assistance training and guidance to site-based staff and students for both hardware and software applications problems.
Ensure the assigned location has an effective, stable, and consistent digital learning environment, including virtual, by collaborating with customers and district level technology support staff.
Support and ensure adherence to district network security standards.
Cook with and ensure adherence to the established hardware and software District Technology.
Aid with the installation of approved hardware, both stand-alone and networked, as needed.
Aid with or conduct the installation of approved software.
Perform basic troubleshooting for technology.
Perform minor repairs or upgrades to technology.
Serve on location technology team and collaborate with other assigned technology staff.
Maintain and coordinate the integration of technology systems into the digital learning environment.
Maintain accurate inventory of all technology assets, hardware, and software.
Maintain technical proficiency by participating in District led meetings and training programs offered to sustain or enhance the Technical Support Specialist’s skills related to the performance responsibilities.

A standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing
A minimum of six (6) years of experience in supporting computer systems related to digital
OR
An earned associate degree from an accredited institution
A minimum of four (4) years of experience in supporting computer systems related to digital.
AND
Proficiency required in the following:

Basic hardware and software
Knowledge of Windows, Mac, and iOS operating systems
Installing and maintaining software
Managing and maintaining computer network systems including Virtual and Local Area Networks
Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications.
Effective communication
Computer skills as required for the position.

Collaborates with customers at the assigned location and with district level technology support staff to ensure an effective, stable and consistent digital environment.

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently as needed to move objects.

Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.

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