Technician Remote Service

Duties And Responsibilities / Essential Functions

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms.
• General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling.
• Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment.
• Schedule field support technicians when diagnostics cannot be completely evaluated remotely.
• Affords assistance in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding.
• Performs data entry of all pertinent information including scanning documentation received, filing documents and folders.
• Completes follow up phone calls efficiently and professionally.
• Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel.
• Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired.
• Completes Remote Service Technician standard training curriculums.
• Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products.

Physical Demands

• Regularly required to talk or hear.
• Frequent repetition of hand movements to operate standard office equipment.
• Frequent reaching with hands and arms.

Required Education, Experience & Competencies

• Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices.
• Ability to work in a fast-paced environment and manage multiple priorities.