Service Technician - Remote

This is a remote position based in Newburg, NY or the immediate surrounding area. The RTI Depot is located in East Rutherford, NJ.

Schedule

• 4/10s: Monday, Tuesday, Thursday, Friday
• 6:00 AM - 4:00 PM
• Overtime: 1.5x hourly rate for hours over 40 per week
• Night and weekend shifts available with additional shift differential
• Schedule may vary based on customer demand and installation needs, including night installations

Pay

• Base pay: $31.50 per hour
• Shift differential: Additional $2.00 per hour for eligible night and weekend shifts
• Quarterly safety bonus: Up to $1,000 per quarter ($4,000 annual potential)

Benefits

• $0 premium medical for single coverage or employer HSA contribution for family coverage
• Dental, vision, life, and disability insurance
• 401k with matching contribution up to 4.5% of compensation
• Paid time off and paid holidays
• Tuition reimbursement
• $3,000 employee referral bonus program
• $200 new customer referral program

About the Role

The Service Technician plays a critical role in the success of Restaurant Technologies by installing and servicing advanced equipment in food service industry locations. Responsibilities include:

• Installing core products for new customers and assisting with customer training
• Troubleshooting, servicing, repairing, and performing routine maintenance for existing customers
• Ensuring product performance meets customer expectations through effective communication
• Training and coaching customers on system use as needed

Responsibilities

• Install and maintain products in a safe, timely, and accurate manner
• Meet and control operational goals and timelines, including service labor per hour, first-time right, and 5S standards
• Comply with internal processes, procedures, and all local and federal regulations (DOT, OSHA, HACCP)
• Maintain proper parts, supply levels, and paperwork standards in company service vehicles
• Efficiently and professionally service customer needs using iPhone apps for parts, customer notes, and clocking in/out

Requirements

• Must be 21 years of age with a valid driver’s license and high school diploma or equivalent
• Ability to operate a DOT-regulated vehicle; candidates must pass a DOT-mandated pre-employment drug test (including THC, regardless of state legality)
• Ability to work within a team environment and problem-solve customer issues
• Basic mechanical and/or electrical skills
• Strong customer focus and ability to handle challenging customer situations positively
• Must meet Restaurant Technologies’ fleet safety requirements and maintain a clean driving record
• Physical ability to carry 50 pounds by hand and perform unrestricted bending, stooping, squatting, standing, walking, climbing, twisting, turning, and reaching
• Ability to climb up and down a ladder as high as 20 feet

Preferred Qualifications

• Vocational training

About the Company

Restaurant Technologies is the leading provider of bulk cooking oil management services to the food service industry. Our innovative, environmentally sound solutions create safer, more productive work environments for restaurant personnel. With over 35,000 customers and 41 locations nationwide, we are a profitable, mid-sized company poised for double-digit growth. We’ve earned recognition as a "Best Place to Work" and have received awards for workplace culture, diversity, mental wellbeing, and veteran support.