Service Technician

About the role

The Role: As a Service Technician, you’ll play a critical role in delivering exceptional service and reliable door solutions to our customers. You will diagnose, troubleshoot, repair, and upgrade a variety of sliding, swinging, and rotating doors while ensuring excellent customer satisfaction.

Responsibilities

• Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations.
• Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic.
• Work with aluminum frames, glazing materials, hardware, and low-voltage wiring.
• Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction.
• Participate in training programs and maintain AAADM certification.
• Operate power tools and perform physically demanding tasks (lifting up to 100 lbs., climbing ladders, kneeling).
• Participate in on-call rotations after certification and training.

Requirements

• Must meet the minimum age requirement of 21 due to job-related responsibilities.
• Must be able to successfully obtain AAADM certification within one (1) year of employment and maintain certification as required.

Qualifications

• Mechanical aptitude with experience in repairing electro-mechanical devices.
• Knowledge of basic electrical circuits and low-voltage (120v) wiring (access control systems a plus).
• Experience in glazing, storefronts, aluminum frames, and hardware (preferred).
• Valid driver’s license and a good driving record.
• High commitment to safety, customer satisfaction, and teamwork.
• Ability to lift, bend, and use power tools effectively.

Skills

• Electro-mechanical device repair skills.
• Basic electrical circuits and low-voltage wiring knowledge.
• Glazing, storefronts, aluminum frames, and hardware experience.
• Power tool operation and physical labor skills.

Benefits

• Comprehensive benefits including competitive pay, robust health insurance options, retirement plans, company vehicle, and monthly/quarterly bonus opportunities.
• Paid time off and holidays.
• Additional benefits such as tuition reimbursement and service awards.

Pay

$27-$40 per hour; the final pay rate offered to the successful candidate will depend on education, experience, skill level and other qualifications for the role.

Schedule

Flexible scheduling for when life happens.

On-call Responsibilities

Eligible for on-call responsibilities after adequate training.

Training & Recognition

• Continuous learning opportunities, including AAADM certification.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion

We foster a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization.

Requirements

Must meet the minimum age requirement of 21 due to job-related responsibilities.