Service Technician - Remote

Restaurant Technologies · Bridgeport, CT · 2 days ago

Information Technology$31.5/hrFull-time

The Ideal Candidate

The RTI Depot is located in East Rutherford, NJ. The Service Technician role is remote.

Compensation

$31.50 per hour
Shift Differential: $2.00 per hour for nights and weekends (specific hours and days apply)
Overtime: 1.5x your hourly rate for over 40 hours per week
Safety Bonus Potential: Up to $4,000 annually (up to $1,000 per quarter)

Benefits

Medical, Dental, Vision insurance
Paid holidays and time off
Military & Veteran friendly
401(k) with matching contribution
Tuition reimbursement
Employee referral bonus program
New customer referral bonus program

What’s it like to work at Restaurant Technologies?

See our Day in the Life of a Service Technician video: https://www.youtube.com/watch?v=hmmlTUEmV-0

Primary Job Accountabilities

Install and maintain products safely, timely, and accurately
Meet and control operational goals and timelines
Comply with internal processes and procedures, DOT, OSHA, and HACCP regulations
Maintain proper parts and supply levels in company service vehicles and paperwork standards
Communicate with customers to ensure product performance meets expectations
Service customers' needs, train and coach them on the system as needed
Utilize iPhone apps for multiple functions in role (parts, customer notes, clocking in/out)
May include night installation work; schedule varies based on customer demand and install schedule

Minimum Qualifications

Must be 21 years old with a valid driver’s license
High School Diploma or Equivalent
DOT-regulated vehicle operation required
Ability to work within a team environment
Problem-solving skills for installation and service
Strong customer focus and ability to handle challenging situations
Meets Restaurant Technologies’ Fleet Safety requirements and maintains a clean driving record
Ability to carry 50 pounds by hand
Physical abilities: bend, stoop, squat, stand, walk, climb, twist, turn, reach, climb up to 20 feet

Preferred Qualifications

Vocational Training

Inclusive Employer

We celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees. We are an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Culture & Benefits

Professional development opportunities
Competitive health care coverage
Incentives and a healthy work-life balance
Award-winning workplace culture
Earned recognition as a “Best Place to Work” by the Minneapolis/St. Paul Business Journal and The Minnesota Work Life Champions Award
Double-digit growth potential

About the Role

The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair, and routine maintenance.