Service Technician - Remote

Location: East Rutherford, NJ (ideal candidate will be located in Springfield, MA or the immediate surrounding area).

Pay

$31.50 per hour + shift differential + overtime + quarterly safety bonus.

• Shift differential: additional $2.00 per hour for nights and weekend shifts (specific hours and days apply).
• Overtime: 1.5× hourly rate for hours over 40 per week.
• Safety bonus: up to $1,000 per quarter ($4,000 annual potential).

Schedule

4×10s: Monday, Tuesday, Thursday, Friday, 6:00 AM – 4:00 PM. Some night installations may be required based on customer demand.

Benefits

• $0 premium medical for single coverage or employer HSA contribution for family coverage.
• Dental, vision, life, and disability insurance.
• 401(k) with matching contribution up to 4.5% of compensation.
• Paid time off and paid holidays.
• Tuition reimbursement.
• $3,000 employee referral bonus program and $200 new-customer referral program.

Responsibilities

• Install and maintain advanced cooking-oil management equipment in food-service locations.
• Meet operational goals and timelines (service labor per hour, first-time-right, 5S standards, etc.).
• Comply with internal processes and all local/federal regulations (DOT, OSHA, HACCP).
• Maintain proper parts, supply levels, and paperwork in company service vehicles.
• Communicate with customers to ensure product performance meets expectations.
• Service, repair, and perform routine maintenance for existing customers.
• Train and coach customers on system operation and troubleshooting.
• Use iPhone apps for parts ordering, customer notes, and time tracking.

Requirements

• Must be 21 years of age with a valid driver’s license and a clean driving record.
• High school diploma or equivalent.
• DOT-regulated vehicle operation; must pass a DOT-mandated pre-employment drug test (THC-positive results disqualify).
• Ability to work in a team environment and problem-solve customer issues.
• Basic mechanical and/or electrical skills.
• Strong customer focus and ability to handle challenging situations positively.
• Ability to carry 50 pounds by hand and perform unrestricted bending, stooping, squatting, standing, walking, climbing, twisting, turning, and reaching.
• Ability to climb ladders up to 20 feet in the air.

Preferred Qualifications

• Vocational training in a related field.