Service Technician - Remote

The Ideal Candidate

The RTI Depot is located in East Rutherford, NJ.

Location

The RTI Depot is located in East Rutherford, NJ.

Compensation

• $31.50 per hour
• Shift Differential: Additional $2.00 per hour for nights and weekends
• Quarterly Safety Bonus: Up to $4,000/year
• Overtime: 1.5x your hourly rate for over 40 hours per week

Benefits

• Medical, Dental, Vision
• Paid Holidays, Paid Time Off
• Military & Veteran Friendly
• Matching 401K
• Life Insurance
• Disability Insurance
• Tuition Reimbursement
• New Customer Referral Program
• Employee Referral Program

Shifts

• 4/10s
• Monday, Tuesday, Thursday, Friday
• 6:00 AM - 4:00 PM

Primary Job Accountabilities

• Install and maintain products safely, timely, and accurately
• Meet and control operational goals and timelines
• Comply with internal processes and procedures, DOT, OSHA, and HACCP regulations
• Maintain proper parts and supply levels in company service vehicles and paperwork standards
• Communicate with customers to ensure product performance meets expectations
• Service customers' needs, train and coach them on the system as needed
• Utilize iPhone apps for multiple functions in role (parts, customer notes, clocking in/out)
• May include night installation work; schedule varies based on customer demand & install schedule

Minimum Qualifications

• Must be 21 years of age with a valid driver’s license
• High School Diploma or Equivalent
• DOT-regulated vehicle operation required
• Ability to work within a team environment
• Problem-solving skills for installation and service
• Strong customer focus and ability to handle challenging situations
• Ability to meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record
• Ability to carry 50 pounds by hand
• Ability to bend, stoop, squat, stand, walk, climb, twist, turn, and reach
• Ability to climb up to 20 feet in the air

Preferred Qualifications

• Vocational Training

Inclusive Employer

Restaurant Technologies is an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees.

Culture & Benefits

• Professional development
• Competitive health care coverage
• Incentives
• A flexible and supportive environment
• Award-winning workplace
• Recognition as a “Best Place to Work” by the Minneapolis/St. Paul Business Journal
• Earned numerous awards from customer base

About the Role

The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair, and routine maintenance.

Qualifications

• Education, Requirements & Competencies

Skills

• Ability to work within a team environment
• Problem-solving skills for installation and service
• Strong customer focus and ability to handle challenging situations
• Ability to meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record
• Ability to carry 50 pounds by hand
• Ability to bend, stoop, squat, stand, walk, climb, twist, turn, and reach
• Ability to climb up to 20 feet in the air

Benefits

• Medical, Dental, Vision
• Paid Holidays, Paid Time Off
• Military & Veteran Friendly
• Matching 401K
• Life Insurance
• Disability Insurance
• Tuition Reimbursement
• New Customer Referral Program
• Employee Referral Program