Service Technician - Remote

Primary Job Accountabilities

• Install and maintain our products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines (service labor per hour, first time right, 5S standards, etc.).
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customers’ expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out).
• The position may include night installation work; the schedule will vary based on customer demand & install schedule.

Minimum Qualifications

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• This position requires the operation of a DOT-regulated vehicle, and candidates will be subject to passing a DOT-mandated pre-employment drug test.
• Able to work within a team environment.
• Able to problem solve customer issues for installation and service.
• Able to perform basic mechanical and/or electrical duties.
• Strong customer focus and ability to respond to challenging customer situations in a positive manner.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Able to carry 50 pounds by hand.
• Able to bend, stoop, squat, stand, walk, climb, twist, turn and reach out.
• Able to climb up and down a ladder as high as 20 feet in the air.

Preferred Qualifications

• Vocational Training.

Company Culture & Benefits

• Inclusive Employer: Celebrates diversity, believes in equity, and is committed to creating an inclusive environment for all employees.
• Culture & Benefits: Comprehensive benefits including professional development, competitive health care coverage, incentives, and a healthy work and life balance.
• Award-Winning Workplace: Earned recognition as a “Best Place to Work” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award.
• Fastest Growing Companies: Consistently earns a spot on Minnesota’s Fastest Growing Companies list.

Company Information

• About Restaurant Technologies: Leading provider of innovative bulk cooking oil management services to the food service industry.
• Headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S., serving over 41 metropolitan markets.