Technician, Home Services

About the role

As a Technician for Home Services, you will be at the forefront of delivering a world-class experience for our residential customers. From installing high-speed data, IPTV, and home automation systems, to troubleshooting and supporting advanced home networks, your work directly impacts the satisfaction and loyalty of our customers. You’ll work hands-on in the field, problem-solve on the fly, and collaborate closely with teammates to deliver exceptional service and cutting-edge connectivity.

Responsibilities

• Install and service IPTV, high-speed data, and voice services in residential environments
• Work with wireless video equipment, run and pull cables, and provision equipment according to codes and standards
• Install and service home security and automation systems, adhering to licensing and safety requirements
• Splice fiber connectors; use OTDR, light meters, and other fiber diagnostic tools
• Troubleshoot hardware and software issues; adjust or replace inoperative equipment and test for performance
• Conduct customer premise surveys, recommend equipment placement, and manage scheduling impacts
• Wire CAT6 and/or fiber optic drops inside customer homes as directed
• Demonstrate systems to clients and secure training sign-off
• Configure both wired and wireless networks and devices
• Maintain company tools and assets, reporting any defective materials or inaccurate job information
• Clean up work areas post-installation and patch drill holes
• Work shift rotations including Saturdays; be available for after-hours and weekend on-call duty
• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent
• Good oral and written communication skills
• Experience with IPTV, cable TV, and/or home automation/security systems
• Strong interpersonal skills and customer service mindset
• Experience in fiber splicing, wireline phone service, wireless routers, and wireless technology (special consideration)

Benefits

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

Physical Requirements And Working Conditions

• Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen
• Must be able to work some evenings and weekends in an on-call/emergency environment
• Must be able to handle and move 50 lbs. or more
• Must be able to work on a ladder for an extended period
• Must have good hand-eye coordination
• Must be able to operate tools and equipment
• Must be able to traverse difficult terrain, bend, crawl, and work in attics and outdoor weather conditions for extended periods
• Must be available via phone 24/7 for emergencies and on-call as directed
• Regional and occasional long-distance travel required
• Must have an appropriate driver’s license and be insurance eligible