Technician, Service

About the role

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.

Key Responsibilities

• Responsible for providing outstanding CUSTOMER SERVICE.
• Visually inspects, tests, and listens to machines and equipment to locate causes of malfunctions.
• Discusses machine operation variation with customers to diagnose problem and repair machines.
• Dismantles machine parts to detect wear, misalignment, or other problems.
• Removes and replaces worn or defective parts.
• Installs new or repaired parts; clean and lubricate shafts, bearings, gears, belts and other parts of machinery.
• Realigns and adjusts components such as spindles and clutches.
• Installs and repairs electronic components of machinery of equipment.
• Starts machines and equipment to test proper operation following repair.
• Organizes and plans with dispatcher follow-up repairs on equipment when all ordered parts have been received.
• Organizes with dispatcher scheduled repairs and PM's at similar locations on the same day, as time and location permits.
• Organizes new service requests with dispatcher in the same working area, as time permits.
• Completes timecards accurately and completely throughout the day.
• Responsible for record keeping and reporting of work orders, parts, supplies ordering, and a daily agenda.
• Completes work orders, submits parts orders and all required paperwork through tech portal / ERP System while at each location.
• Organizes parts received for van stock and follow up customer repairs.
• Works efficiently together with dispatcher for most productive route each day.
• Treats company equipment (i.e. vehicle, tools, phone, fax, credit card, and parts) as if they were his/her own and follows PM’s guidelines on company provided vehicle.
• Performs additional duties, tasks, responsibilities, as a supervisor may, from time-to-time, deem necessary.
• Works safely in different types of environments and always puts SAFETY FIRST.

Competencies and skills

• High school diploma or general education degree (GED); good mechanical aptitude/skills.
• Self-starter with entrepreneurial spirit who operates business within the framework of each customer’s business structure.
• Good driving record.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent time-management skills.

Language Skills

• Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Detail oriented
• Excellent listener
• Determination to be own manager
• Skilled in the use of hand and mechanical tools
• Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three-drawer tool chest

Physical Demands

• While performing the duties of this job, the associate is occasionally required to drive long hours. The associate is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk or hear and taste or smell.
• The associate must regularly lift and/or move up to 10 to 50 pounds and frequently lift and/or move up to 100 pounds.
• Grease Tank Installers will need ability to move tanks up to 400lbs with hand truck/dolly.
• Grease tank installers will need to be able to work on a ladder running overhead piping.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Work Environment
• Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals.

Miscellaneous

• Income is based an hourly pay structure, with a ½ hour start of the day and end of the day reduction for commute time.