Technician, Service

About the Company

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition. We help customers keep their operations running by delivering the right products when they need them.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

• Meritocracy & Pay for Performance – Your impact drives your rewards
• High Say-Do Ratio – We follow through on our commitments
• Career Growth & Internal Mobility – We invest in your future
• Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us.

Responsibilities

• Provide outstanding customer service.
• Visually inspect, test, and listen to machines and equipment to locate causes of malfunctions.
• Discuss machine operation variations with customers to diagnose problems and repair machines.
• Dismantle machine parts to detect wear, misalignment, or other problems.
• Remove and replace worn or defective parts.
• Install new or repaired parts; clean and lubricate shafts, bearings, gears, belts, and other parts of machinery.
• Realign and adjust components such as spindles and clutches.
• Install and repair electronic components of machinery or equipment.
• Start machines and equipment to test proper operation following repair.
• Organize and plan follow-up repairs with dispatcher when all ordered parts have been received.
• Coordinate scheduled repairs and preventive maintenance (PMs) at similar locations on the same day, as time and location permit.
• Organize new service requests with dispatcher in the same working area, as time permits.
• Complete timecards accurately and thoroughly throughout the day.
• Responsible for record keeping and reporting of work orders, parts, supplies ordering, and daily agenda.
• Complete work orders, submit parts orders, and all required paperwork through tech portal/ERP system while at each location.
• Organize parts received for van stock and follow up on customer repairs.
• Work efficiently with dispatcher for the most productive route each day.
• Treat company equipment (e.g., vehicle, tools, phone, fax, credit card, and parts) as if they were your own and follow PM guidelines on company-provided vehicle.
• Perform additional duties and tasks as deemed necessary by a supervisor from time to time.
• Work safely in different types of environments, always prioritizing safety.

Requirements

• High school diploma or general education degree (GED); good mechanical aptitude/skills.
• Self-starter with an entrepreneurial spirit who operates within the framework of each customer’s business structure.
• Good driving record.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent time-management skills.

Skills

• Excellent verbal and written communication skills.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Detail-oriented with strong listening skills.
• Determination to manage your own workload.
• Skilled in the use of hand and mechanical tools.
• Owns or can purchase/borrow basic standard and metric mechanical tools, gear puller, and a three-drawer tool chest.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Excellent attendance and responsiveness to service requests in a timely manner with a high sense of urgency.
• Follows instructions and responds to management direction.
• Takes responsibility for own actions.
• Maintain a valid driver’s license and safe driving skills; must meet all state and federal regulations at all times.

Physical Demands

• Occasionally required to drive long hours.
• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and taste or smell.
• Must regularly lift and/or move up to 10 to 50 pounds and frequently lift and/or move up to 100 pounds.
• Grease Tank Installers must be able to move tanks up to 400 lbs with a hand truck/dolly.
• Grease tank installers must be able to work on a ladder running overhead piping.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Travel up to an average of 300 miles per day.
• Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals.

Pay

Income is based on an hourly pay structure, with a ½ hour start-of-day and end-of-day reduction for commute time.