Technician, Service

Key Responsibilities

• Visually inspects, tests, and listens to machines and equipment to locate causes of malfunctions.
• Discusses machine operation variation with customers to diagnose problem and repair machines.
• Dismantles machine parts to detect wear, misalignment, or other problems.
• Removes and replaces worn or defective parts.
• Installs new or repaired parts; clean and lubricate shafts, bearings, gears, belts and other parts of machinery.
• Aligns and adjusts components such as spindles and clutches.
• Starts machines and equipment to test proper operation following repair.
• Organizes and plans with dispatcher follow-up repairs on equipment when all ordered parts have been received.
• Organizes with dispatcher scheduled repairs and PM’s at similar locations on the same day, as time and location permits.
• Organizes new service requests with dispatcher in the same working area, as time permits.
• Completes timecards accurately and completely throughout the day.
• Records and reports work orders, parts, supplies ordering, and a daily agenda.
• Submits parts orders and all required paperwork through tech portal / ERP System while at each location.
• Organizes parts received for van stock and follows up on customer repairs.
• Works efficiently with dispatcher for most productive route each day.
• Treats company equipment (i.e. vehicle, tools, phone, fax, credit card, and parts) as if they were his/her own and follows PM’s guidelines on company provided vehicle.
• Performs additional duties, tasks, responsibilities, as a supervisor may, from time-to-time, deem necessary.
• Works safely in different types of environments and always puts SAFETY FIRST.

Competencies And Skills

• High school diploma or general education degree (GED); good mechanical aptitude/skills.
• Self-starter with entrepreneurial spirit who operates business within the framework of each customer’s business structure.
• Good driving record.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent time-management skills.
• Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers.

Reasoning Abilities

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Detail oriented.
• Excellent listener.
• Determination to be own manager.
• Skilled in the use of hand and mechanical tools.

Physical Demands

• Sit.
• Use hands to finger, handle or feel.
• Reach with hands and arms.
• Stoop, kneel or crouch.
• Talk or hear.
• Taste or smell.
• Lift and/or move up to 10 to 50 pounds.
• Frequently lift and/or move up to 100 pounds.
• Moves up to 400lbs with hand truck/dolly.
• Runs overhead piping.
• Work on a ladder.

Work Environment

• Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals.
• Travel up to an average of 300 miles per day.

Miscellaneous

• Income is based an hourly pay structure, with a ½ hour start of the day and end of the day reduction for commute time.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.