Technicial Support Specialist I - WashU IT

Location: Saint Louis, MO 63110

About the Role

Under moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty, and students. This role requires a broad understanding of all standard enterprise office technologies to effectively support customer technical needs.

Responsibilities

• Desktop Support: Provides daily support for computing desktops, including operating system, software installation and maintenance, and hardware. Responds to assigned tickets, evaluates, prioritizes, resolves problems, and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related issues. Provides support documentation for Tier 1.
• Service Desk: Collaborates with higher-level technical areas on planning and issue resolution. Prioritizes workload to appropriately respond to customer needs and demands. Acts as a liaison between customers and senior technical staff.
• Project Facilitation: Completes tasks associated with projects or activities related to the desktop support environment, such as system upgrades, system integration, and system administration.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent certification, or a combination of education and/or experience.
• 2 years of experience providing desktop support in an enterprise environment.
• Ability to work on-call and travel to on- and off-campus locations.

Preferred Qualifications

• Associate degree.

Skills

• Accountability
• Computer Support
• Computing Platforms
• Customer Service
• Office Productivity Software
• Oral Communications
• Prioritization
• Procedural Documentation
• System Administration
• System Integration
• System Upgrades
• Written Communication

Working Conditions

• Normal office environment.
• Typically sitting at a desk or table.
• Repetitive wrist, hand, or finger movement (PC typing).
• Use of office equipment.

Pay

$23.37 - $36.19 / Hourly

Benefits

• Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Health: Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Transportation: Free Metro transit U-Pass for eligible employees.
• Retirement: Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%.
• Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, access to dietitians, and more.
• Family: 4 weeks of caregiver leave to bond with a new child. Family care resources for childcare and adult care needs. Tuition coverage for employees and dependents (100% at WashU and 40% elsewhere after seven years).