IT Support Specialist
About the role
The IT Support Specialist will provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding activities, install and troubleshoot laptops, printers, and conference room equipment, update documentation procedures, shadow senior team members, manage conference rooms, and manage onboarding and offboarding processes.
Responsibilities
- Provide tier 1 end-user support, resolve helpdesk tickets
- Manage employee on/offboarding
- Install & troubleshoot laptops, printers, & conference room equipment
- Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases and inventory management)
- Shadow senior team members to continue learning technologies and common tasks
- Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, A/V troubleshooting
- Manage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS apps
- Manage offboarding process: Disable accounts, Google takeout, Backup user home directories, rebuild machines, disable building access, forward email to manager
- Management of workstations including: Ensuring Filevault & Bitlocker encryption, Ensuring Firewalls enabled, Deploying OS updates/upgrades, Remote support, Hardware/software inventory restock, Machine repairs
Requirements
- 4+ years’ experience in an IT Support or Help Desk role
- Experience installing and supporting PCs & Macs, software, and conference room equipment
- Strong troubleshooting and problem-solving skills
- Fundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360
- Strong written and verbal communication skills
- Eager to learn, produces high quality work, and self-driven personality
Qualifications
- 5 days a week to Pleasanton, CA, Avathon headquarter
Skills
- Knowledge of Avathon's platform and its integration with various systems
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
Benefits
Our full-time employees and their loved ones will be supported with a competitive and comprehensive benefits package, including:
- Evolving culture with the opportunity to drive new ideas and technology
- Stock Option Grants
- Generous Time Off Programs
- Medical Coverage, and Parental Leave Plans
- Employer-Sponsored Lifestyle Spending Account
- 401k with Employer Match
- Monthly Technology Allowance
Pay
The base salary range for this role is between $70,000 to $110,000 annually. Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Schedule
This role requires 5 days a week to Avathon's headquarters in Pleasanton, CA.
Benefits
Full-time employees and their loved ones will be supported with a competitive and comprehensive benefits package, including:
- Evolving culture with the opportunity to drive new ideas and technology
- Stock Option Grants
- Generous Time Off Programs
- Medical Coverage, and Parental Leave Plans
- Employer-Sponsored Lifestyle Spending Account
- 401k with Employer Match
- Monthly Technology Allowance