IT Support Specialist
Five Star Home Services · Canal Winchester, OH · 1 mo ago
On-siteInformation TechnologyFull-time
What You’ll Do
- Provide first-level technical support (hardware, software, systems)
- Troubleshoot and resolve issues—or escalate when needed
- Manage IT tickets, calls, and support requests
- Set up and configure employee devices and accounts
- Maintain and audit IT inventory and systems
- Support onboarding/offboarding processes
- Assist with AV setups and company events
- Contribute to IT projects, upgrades, and improvements
- Document processes, fixes, and system updates
- Uphold IT security protocols and best practices
What You Bring
- 2+ years of IT support or helpdesk experience
- Strong knowledge of:
- Microsoft 365 Admin Center
- Computer hardware/software systems
- Ticketing & device management tools
- Excellent communication and problem-solving skills
- Ability to prioritize, multitask, and stay organized
Preferred Certifications
- CompTIA A+
- Network+
What Makes You a Great Fit
- Align with our core values:
- Relentless – You own problems and see them through
- Experts – You continuously improve your technical skills
- Passionate – You bring energy and urgency to every interaction
- Generous – You share knowledge and support your team
- Integrity – You do the right thing, always
What Success Looks Like (KPIs)
- Respond to 100% of IT tickets within 24 hours
- Maintain 90%+ accurate device inventory
- Deliver consistently positive user satisfaction
- Execute 95%+ on-time onboarding/offboarding
- Maintain 100% punctuality and attendance
Work Environment
- Fast-paced, high-energy setting
- Mix of desk work and hands-on support
- Occasional lifting (up to 50 lbs)
The pay range for this role is:
- 17 - 20 USD per hour (Columbus Market)
IT & Innovation
- Canal Winchester, OH