IT Support Specialist
About Us
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description
The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools. This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service. THIS IS AN ON-SITE POSITION LOCATED IN AURORA, OHIO.
Key Responsibilities
- Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications.
- Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors.
- Support both office employees and manufacturing-floor personnel.
- Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps.
- Assist new hires with workstation setup and onboarding support.
- Assist with ERP system support and enhancements.
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications.
- Participate in new system rollouts, upgrades, and implementation projects.
- Log, track, and resolve support tickets according to defined SLAs.
- Maintain accurate documentation, device lifecycle records, and asset inventory.
- Report recurring issues to the IT team to drive long-term solutions.
- Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks.
- Support IT initiatives and contribute to continuous improvement of support processes.
Qualifications
- 3-5 years of IT support, help desk, or service desk experience.
- Strong troubleshooting abilities across hardware, software, and networks.
- Excellent communication and customer service skills.
- Hands-on experience with: Microsoft 365 (Teams, Outlook, OneDrive, SharePoint), Windows operating systems, and basic networking (DNS, DHCP, Wi-Fi, VPN).
- Ability to support manufacturing-floor technology and work onsite as needed.
Preferred Qualifications
- Experience with ERP systems, ticketing platforms, or endpoint management tools.
- Exposure to Active Directory or Azure AD.
- Knowledge of IT asset management practices.
- Associate degree or higher in Information Technology, Computer Science, or a related field preferred (equivalent hands-on experience will be considered in lieu of a degree).
- Industry certifications are a plus, including: CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals (MS-900), and Microsoft Certified: Modern Desktop Administrator Associate.
Who Thrives In This Role
- Someone who loves solving problems and helping people.
- Someone who communicates clearly and stays calm under pressure.
- Someone who is eager to learn and grow in an enterprise IT environment.
- Someone who takes initiative and follows through.
Benefits
- $0-cost Dental Insurance
- $0-cost Vision Insurance
- $0-cost Short-Term & Long-Term Disability Insurance
- $0-cost Life Insurance with additional buy up options
- Medical Plan Choices, including one no-cost medical option plus two additional buy-up plan options
- $0-cost Employee Assistance Program offering confidential counseling and support services
- Employer Health Savings Account Contributions to help offset health expenses
- Retirement Plan Options with generous employer matching contributions
- Paid Parental Leave to support your growing family
Why You Will Love Working With Us
- Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
- Innovation: Immerse yourself in an environment that celebrates forward thinking and continuous improvement.
- Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
- Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.