IT Support Specialist
About the role
Provide technical support to end users across hardware, software, and business systems. Investigate and resolve technical issues affecting desktops, laptops, mobile devices, printers, phones, conference room technology, and other IT equipment. Assist with troubleshooting network infrastructure, including switches, wireless connectivity, and related networking equipment. Configure, deploy, and troubleshoot Windows and MacOS Devices. Support Microsoft 365 applications and services. Occasionally provide after-hours support for business-critical issues. Participate in IT improvement projects, technology rollouts, and process enhancements. Perform employee onboarding and offboarding activities, including hardware provisioning and account management. May perform routine system administration activities such as installing upgrades and patches, maintaining spreadsheets, HW/SW ordering, etc. Perform other duties as assigned.
Requirements
2+ years of experience supporting Windows-based desktop environments. Excellent verbal and written communication skills. Experience supporting Microsoft 365 applications. Strong customer service mindset and ability to work effectively with employees at all levels of the organization. Self-motivated with the ability to work independently while collaborating with a team. Ability to prioritize, multitask, and adapt in a fast-paced environment. Associate degree in Informational Technology or related field, or equivalent work experience. Ability to move and install computer equipment as needed. Ability to occasionally lift and transport IT equipment. Preferred Qualifications: Experience with ticketing systems such as ManageEngine ServiceDesk. Basic networking knowledge and troubleshooting experience. Experience supporting macOS devices.
Qualifications
Associate degree in Informational Technology or related field, or equivalent work experience.
Skills
Experience with Windows-based desktop environments. Excellent verbal and written communication skills. Experience supporting Microsoft 365 applications. Strong customer service mindset and ability to work effectively with employees at all levels of the organization. Self-motivated with the ability to work independently while collaborating with a team. Ability to prioritize, multitask, and adapt in a fast-paced environment. Basic networking knowledge and troubleshooting experience. Experience supporting macOS devices.
Benefits
Excellent Medical/Dental Benefits - 95% medical benefit premiums paid by Fluxergy and covers employee, partner, and dependents - 100% dental and vision premiums paid for employee, partner, and dependents - 100% Life Insurance premiums paid for the employee Work - Life Balance Minded Time Off - 15 paid vacation days - 2-week paid winter break - 7 company paid holidays - 5 paid sick days A Work Culture Which Believes in Promoting from Within - Wear lots of hats / accelerate your career growth! - We are a flat organization by design - lots of visibility! - Many of our current leaders started their career with Fluxergy!
Pay
$23-25/hr.
Schedule
N/A