IT Support Specialist
Pittsburgh Winsupply - Fire Sprinklers & Fabrication · Richfield, OH · 2 mo ago
Information TechnologyFull-time
Main Responsibilities
- Respond to employee technical support requests
- Provide support to the network and server security systems
Primary Duties
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installations of cables, operating system and appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment
- Maintain helpdesk and Project Management records of daily communication transactions, problems and remedial actions taken or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Escalate major hardware or software problems or defective products to tier 2 support (technicians or Help Desk Manager) or tier 3 (vendors) for service
- Develop training materials and procedures, or train users in the proper use of hardware or software
- Confer with staff, users, and management to establish requirements for new systems or modifications
- Install and troubleshoot Windows computers
- Assist with patching all computer systems and related devices
- Provide Enterprise-wide remote support for helpdesk-reported issues and incidents
- Regular regional branch visits for field support as needed – travel up to 25%
- Participate in IT on-call rotation, providing support off-hours and weekends as needed
- Other duties as assigned