IT Support Specialist

Position Summary

As a member of the Help Desk Team, you play a key role in the front-line support of information technology throughout the company. This includes both in-person and remote technical support and assistance for all staff in both office and Warehouse environments.

What you’ll do

• Experience with utilizing a ticket system to document nature of incident, request, and resolution.
• Hands-on experience supporting and administrating on-premises and cloud-based systems such as Azure AD, Microsoft 365, SharePoint, etc.
• Experience with troubleshooting Windows OS.
• Basic Networking and troubleshooting.
• Provide 1st-level support including installing and upgrading software, application configuration.
• Provide hardware support for laptops, desktops, mobile devices, printers, VoIP phones, and other network connected devices.
• Create and maintain technical documentation for company deployed technologies.
• Positive attitude and patience with ability to approach issue resolution with a sense of ownership.
• Excellent communication skills and work well in a team environment.
• Perform Office 365 maintenance including migrations/backups.
• Manage Hyperconverged system running virtual servers.
• Manage Citrix environment Windows server support following best practices for AD, DNS, & GPO administration.
• Implement security best practices for Active Directory and Office 365 using SSO.
• Manage system backups and replication of DR site.
• Manage Mitel VOIP Systems.
• Create and deploy OS images for various devices.
• Monitor network devices and server resources, Provide reports using various tools on application response time and system up time.
• Report on all routine maintenance tasks, including backups, device patching.

About you

• College Level of reading and writing and a minimum level of experience using computer systems.
• 3+ years working in a technical support or Service Desk role supporting enterprise-class systems and networks.