IT Support Specialist

Primary Responsibilities

• Provide remote support for all Crew locations and document all requests in the ticketing system.
• Monitor the IT Service Desk inbound queues during shifts, and adhere to all IT Service Desk policies and procedures.
• Complete all IT Field Technician responsibilities for the Minnesota region.
• Support Windows servers, Windows 11 PCs, printers, firewalls, switches, wireless access points, telephony, and POS systems as assigned.
• Install, terminate, test, and troubleshoot voice/data cabling and associated hardware.
• Perform scheduled preventative maintenance on on-site IT equipment.
• Maintain strict adherence to PCI compliance protocols.
• Provide after-hours support, remote and on-site for all Minnesota locations on a permanent basis.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years of relevant IT support experience.
• Experience with Windows Server 2016/2019, Windows 11, and other Microsoft products.
• Strong knowledge of networking fundamentals, including Ethernet, Wi-Fi, and VoIP.
• Hands-on experience with server administration, PC hardware, and software troubleshooting.
• Proficiency in using tools such as Microsoft Office, Remote Desktop Protocol (RDP), and network management software.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Group health, dental, and vision insurance
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement
• Recognition and appreciation events

Pay

The compensation range for this role is $64,220-$69,160.

Schedule

This role functions as a hybrid position spanning IT Service Desk responsibilities and IT Field Technician responsibilities. The employee will be expected to work remotely and on-site in Minnesota.