IT Support Specialist

What You’ll Be Doing

This isn’t just a job—it’s a calling. This role exists to help people advance in their journey with Christ in Tulsa, America, and the World. Whether you're leading teams, crafting meaningful experiences, or working behind the scenes, your role at BattleCreek Church makes an eternal impact!

Your Day-to-Day

• Technical Support & Maintenance
• Test and validate hardware and software functionality; coordinate repairs or replacements with vendors.
• Install and support AV systems in conference and collaborative spaces.
• Support equipment setups for events, trainings, and meetings as needed.
• Set up collaborative audio/video workspaces.
• Perform hardware/software updates to ensure systems remain current and secure.
• Assist with support of the security camera system (PVMS).
• Aid the System Administrator with:
• Microsoft 365 Admin Center
• Active Directory
• Group Policy
• Configuration and installation of access points, servers, and related hardware
• Networking initiatives and projects
• End User Support & Help Desk Operations
• Serve as the first point of contact for user-reported IT issues.
• Prioritize, assign, and resolve Help Desk tickets in a timely and professional manner.
• Document issues and resolutions in the help desk system and maintain accurate historical records.
• Script, configure, and deploy desktops, laptops, and peripheral devices for staff and volunteers.
• Provide troubleshooting support for Microsoft 365, Windows, macOS, networking, and printing issues.
• Absorb users in diagnosing hardware, software, and user-related errors and guide them through solutions.
• Manage MDM (Mobile Device Management) solutions for both Windows and Mac.
• Monitor and manage ticket metrics, proactively addressing high-priority or overdue requests.
• Training & Documentation
• Develop or revise end-user training guides, FAQs, and documentation for internal systems.
• Absorb users in onboarding/offboarding processes, including account setup and device provisioning.
• Educate users on IT best practices and tools used within the church environment.
• Perform other church duties as assigned by the Sr. Director of IT/Facilities to help all people, of all ages, all the time, advance in their journey with Christ

What We’re Looking For

• Education & Experience: We are looking for someone with a Bachelor’s degree in Information Technology, Computer Science, or related field preferred (but it is not required) and 2 years of experience in IT support or equivalent combination of education and experience. Certifications in CompTIA A+/Network+, Microsoft certifications, or similar are preferred.
• Skills & Strengths: We are looking for someone who:
• Align with the vision and mission of BattleCreek Church.
• Proficiency in Microsoft Windows, Microsoft 365 apps, and SharePoint
• Proficiency with Apple macOS and iOS; experience with Apple Business Manager preferred, along with scripting ability in Bash and PowerShell
• Working knowledge of 365 Admin Center, Active Directory, Group Policy, printer setup, and desktop scripting
• Understanding of networking concepts and troubleshooting tools
• Experience with help desk ticketing systems (e.g., Freshdesk) and remote support tools
• Excellent interpersonal, communication, and problem-solving skills

The Essentials

• Depending on the role, you might find yourself in an office, on stage, out in the community, or working behind the scenes. Evening and weekend hours may be required—it’s all part of ministry life!
• This role is primarily office-based but may involve some physical activity, including standing, lifting (up to 50-75 pounds), kneeling, setting up equipment, or prepping for events—sometimes even late at night. Don’t worry; we’ll ensure you know what to expect!

How to Apply

Think this sounds like a great fit? Let’s talk! Apply today or submit your resume through www.battlecreekchurch.com/careers. If you have any questions about employment with BattleCreek Church, email hr@battlecreekchurch.com. We can’t wait to hear from you!