Technical Writing Specialist

About the role

Transform complex technical information into clear, accurate, and user-friendly documentation that supports customers and internal teams. Your publications—including installation guides, service manuals, owner’s manuals, assembly instructions, and other technical documents—will reach a broad audience. Collaborate closely with engineering, product management, product marketing, service, legal, and other cross-functional partners to ensure all publications are complete, current, and aligned with organizational standards. Help users install, operate, and service window and door products while contributing to improved customer experience and consistent product understanding.

This position is ideal for someone who enjoys ownership of their work, thrives in a collaborative environment, and seeks opportunities to enhance the processes and standards of technical publications.

Responsibilities

• Develop, edit, and standardize technical content to ensure clarity, accuracy, and consistency across all publications.
• Participate in installation and service procedures to document and validate technical processes, specifications, and product details.
• Manage multiple writing projects simultaneously, communicating risks and identifying solutions as needed to meet deadlines.
• Manage production timelines, subject matter expert reviews, and product schedules to meet launch deadlines.
• Organize material and apply established standards for formatting, terminology, grammar, style, and information architecture.
• Request illustrations, photographs, diagrams, and other graphic materials to support content clarity and comprehension.
• Deliver completed publications to print vendors, digital platforms, translators, and internal systems, maintaining clear documentation of delivery details.
• Work both independently and collaboratively, adjusting quickly to shifting priorities.
• Analyze technical content to identify gaps, propose improvements, and anticipate emerging documentation needs.

Travel

Approximately 10 percent travel required.

Requirements

• Strong mechanical aptitude and/or technical background, with the ability to understand and translate complex technical concepts.
• Exceptional writing, editing, and critical-thinking skills with attention to detail.
• Excellent interpersonal and collaboration skills, with the ability to work effectively with engineers, product teams, and leadership.
• Proven ability to manage schedules, multi-task, prioritize effectively, and react quickly to changing project needs.
• Experience collaborating with designers to develop supporting visuals preferred.

Qualifications

Bachelor’s degree (B.A. or B.S.) or technical equivalent in journalism, science writing, English, technical communication, or a related field. 3-5 years of experience or an equivalent combination of education and experience considered.

Skills

Proficiency with documentation and productivity tools including Adobe Acrobat, Microsoft Office (Word, Excel, PowerPoint), and familiarity with RoboHead a plus.

What success looks like

• You consistently produce high-quality, user-centric documentation that supports internal workflows and enhances the customer experience.
• You proactively identify improvements to content, workflows, and documentation standards.
• You build strong working relationships across engineering, marketing, service, and project teams.
• You help streamline how technical information is captured, organized, and communicated across the organization.