Technical Writer

Core Responsibilities

• Create and maintain comprehensive training materials — including guides, tutorials, SOPs, troubleshooting docs, and certification content — for a range of audiences including Operators, Technicians, Ops Leads, QMs, and Engineering teams.
• Become a go-to resource for Robotics and collections systems, developing deep enough fluency to translate technical complexity into documentation that non-technical users can act on.
• Identify knowledge gaps across teams and proactively address them with new or updated content, keeping materials current with evolving tools and processes.
• Support the localization and adaptation of training materials for international teams, working within i18n frameworks to ensure regional consistency.
• Partner with engineers, product managers, and operators to gather source material, validate accuracy, and synthesize complex information into actionable documentation.
• Assist in the delivery and continuous improvement of onboarding and training programs.
• Maintain a regular review cadence for existing content, flagging and resolving accuracy issues and versioning changes as tools and processes evolve.

Qualifications/Requirements

• 2–4 years of experience in technical writing, ideally in a technology, robotics, hardware, or operations-heavy environment.
• Proven ability to learn complex technical systems quickly and translate them into clear documentation for non-technical audiences.
• Experience working within documentation systems, style guides, or content standards — and a strong instinct for consistency and quality.
• Familiarity with internationalization (i18n) considerations in content creation — you understand what it means to write for translation and adaptation across regions.
• Strong cross-functional collaboration skills; you’re comfortable working with engineers, ops leads, and subject matter experts to extract and validate information.
• Organized, detail-oriented, and able to manage multiple content workstreams simultaneously.
• Experience with content management systems and documentation tooling.
• Entrepreneurial mindset — you’re energized by building and are comfortable navigating ambiguity.

Nice to Have

• Experience in robotics, physical AI, or hardware operations environments.
• Spanish language proficiency.
• Exposure to certification or credentialing program design.

Compensation and Benefits

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

About Us

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision.