Technical Writer

About the role

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The Impact You’ll Make in this Role section outlines the responsibilities and opportunities within the role.

Responsibilities

• Tap into curiosity and collaborate with innovative 3Mers around the world.
• Support the PSD USAC Service & Repair team in meeting customer demands for service support.
• Maintain professional relationships with both 3M and external personnel.
• Communicate effectively with 3M team members and leadership on NPI and product improvement projects.
• Develop and maintain product technical support documentation.
• Create and write 3M product repair manuals for internal and external service networks.
• Instruct technician certification training on supported PSD 3M products.
• Serve as an internal liaison between 3M Service & Repair, Sales, Engineering, and Product Quality to resolve product technical problems.

Requirements

• Bachelor's Degree or higher AND three (3) years of technical writing experience in a private, public, government or military environment.
• High School Diploma/GED AND seven (7) years of technical writing experience in a private, public, government or military environment.
• Competency with desktop publishing tools and computers in general, including experience using Adobe Acrobat, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.
• Excellent communication and research skills.
• Strong writing and editing skills.
• Experience in project management.
• Experience in the emergency response/firefighting, or fall protection industries.
• Understanding of commercial sales/service models.
• Ability to lift and place items or products weighing approximately 25 lbs. or less on a regular basis.
• Ability to learn and adapt quickly.
• Vocational/Trade, Technical diploma AND three (3) years’ experience of technical/mechanical/product service or repair in a private, public, government or military environment.
• Three (3) years’ experience in developing and conducting technical training through direct assistance, and technician training sessions.

Qualifications

• Legal authorization to work in the country of employment without sponsorship for employment visa status.
• Compliance with U.S. Export Control Laws.

Benefits

• Competitive pay and benefits.
• Various benefits such as Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences, and Retirement Benefits.

Pay

The expected compensation range for this position is $84,595 - $103,394, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Schedule

Onsite at the 3M Scott Fire and Safety Facility in Monroe NC. May include up to 30% domestic travel.

Location

Monroe NC

Application Instructions

To apply, please upload a resume or enter your education and work history directly into the application fields. Confirm your agreement with the terms before submission.