Technical Writer

About the role

The Senior Technical Writer will own the documentation portfolio end-to-end, driving the entire content lifecycle from requirements gathering and content planning through authoring, publishing, and long-term maintenance.

Responsibilities

• Drive the entire content lifecycle from requirements gathering and content planning through authoring, publishing, and long-term maintenance.
• Work cross-functionally with Engineering, UX, Training, Support, and Marketing teams to deliver high-quality documentation that enhances the customer experience.
• Create user-friendly technical documentation that prioritizes customer experience.
• Identify, recommend, and champion new solutions to improve documentation quality and customer content experiences.
• Support the evolution of customer-first content strategies across the organization.
• Collaborate with Engineering, UX, Training, Support, and Marketing teams to align content with business objectives.
• Adapt to changing priorities and constraints while maintaining high-quality deliverables.
• Build consensus across teams and present business cases to leadership and stakeholders to drive strategic alignment.
• Support publishing, maintenance, and continuous improvement of technical content.
• Review and evaluate current Blue Eye documentation and work with their team to create a priority list for new docs that are needed or current docs that need to be improved/updated.
• Create or recreate all required documents in the template and styles.

Requirements

• Bachelor's Degree in Communication or related field.
• A degree or certificate in technical writing, professional writing, English, or Communications would be ideal.
• 2-5 years of technical writing experience.
• Experience creating and publishing multiple types of technical documentation, including online content syndication.
• Strong proficiency with DITA XML authoring and associated workflows.
• Experience creating HTML-first documentation where each page functions as a standalone information resource.
• Ability to leverage AI tools to improve content quality, consistency, and efficiency.
• Experience building consensus and collaborating across multiple teams and business functions.
• Knowledge of Heretto CCMS or a similar component content management system.
• Experience using Jira and Confluence.
• Excellent written, verbal, organizational, and communication skills.
• Ability to manage multiple projects and priorities independently.
• Experience with Dita authoring tools, specifically Oxygen XML and Heretto.
• Proficiency: Oxygen XML, Google suite (Gmail, docs, sheets, etc.), Google Gemini or similar AI tools, Jira and Confluence.

Preferred Qualifications

• Experience creating documentation for new product offerings that previously lacked technical writing support.
• Strong customer advocacy mindset with a focus on delivering exceptional customer experiences through technical content.
• Demonstrated success driving process improvement initiatives.
• Experience with Git-based source control.
• Familiarity with Adobe Creative Suite.
• Understanding of automation tools and processes to improve efficiency and scalability.
• Video security industry experience.
• Basic graphical knowledge for creating workflow diagrams, screenshots, and similar documentation visuals.

Key Competencies

• Technical Writing & Documentation
• DITA XML Authoring
• Content Strategy
• Customer Experience Focus
• Cross-Functional Collaboration
• Process Improvement
• Content Management Systems
• Stakeholder Management
• Problem Solving
• AI-Enabled Content Development