Technical Writer

About the role

The Risk Analytics and IoT Documentation team within the Digital Experience division is looking for an experienced Technical Writer to create or facilitate creation of documentation that supports using, administering, and configuring complex advanced AI and analytics software products.

Responsibilities

• Produce clear, accurate, and complete documentation that complies with SAS writing guidelines.
• Develop and test examples in a range of complexities, from configuration techniques through complex business applications and relevant use cases.
• Enjoy involvement with exciting new technologies, access to industry leaders, and help in defining the future AI and analytics software across various industries.
• Document scope includes development, management, or review of usage and administration guides, online Help, embedded user assistance, UI messages, API documentation, and videos.
• Work closely and effectively with cross-project teams including product development teams and professional services teams.
• Ensure documentation developed supports identified target personas, maximizes product and documentation usability, and enhances customer experience.
• Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.

Requirements

• Bachelor’s degree in communications field or a technical or quantitative field. An advanced degree in a specific field may be required to support some products.
• Typically requires five years of professional experience as a technical writer documenting software or one year of writing experience and four years of professional experience in a field or technical or business domain related to position.
• Experience with or knowledge of Markdown, DITA, Oxygen, XML, or Acrolinx.
• Familiarity with Agile methodology and CI/CD development processes.
• Experience using AI to create, update, or manage documentation.
• Excellent project management, research, planning, and time management skills.

Qualifications

• Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment.
• Building Partnerships – Developing and leveraging relationships within and across work groups to achieve results.
• Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities.
• Knowledge or experience with risk analytics related to banking, insurance, and model life cycle management is a plus.
• Sound knowledge in one or more business and technical domains such as analytics, enterprise software, banking and insurance, accounting, risk modeling life cycle, and internet of things is desired.

Benefits

• Comprehensive medical, prescription, dental and vision plans.
• Industry-leading 401k plan.
• Tuition Assistance Program and programs and resources to support your development.
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.