Technical Writing Lead

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. At Informatica, a Salesforce Company, our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. We seek innovative thinkers who believe in the power of data to drive meaningful change.

Your Impact

• Assess the need for, plan, and deliver a range of documentation for Informatica customers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content
• Collaborate with team members to help scope and build documentation for the features they cover
• Learn and apply style, language, and structure standards

Required Skills

• 4+ years of technical writing experience
• Proven ability in crafting technical, user and administrator-focused content
• Experience with source control software
• Ability to read, understand, and build short code samples in a variety of programming languages
• Experience with Windows, Linux, and IBM i and z/OS operating systems a plus
• Experience with DITA, Oxygen, content management systems, source control systems, Jira, and Confluence
• Superb communication and interpersonal skills
• Ability to quickly learn new sophisticated technologies
• A related technical degree required
• Understand strategies for writing for LLMs and using generative AI to enhance work

Pay

The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.