Technical Writer Journeyman

At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women-owned, boutique consulting firm specializing in delivering innovative, data-driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape. At 4A, we don’t just deliver projects, we build trusted partnerships that empower our clients to lead with confidence in the digital age.

About the role

The Technical Writer is responsible for creating, reviewing, editing, and maintaining clear, accurate, and user-friendly written materials to support the Department of Licensing and Consumer Protection operations and communications. This role ensures that content is consistent, well-organized, compliant with agency standards, and effectively communicates information to internal and external stakeholders.

Responsibilities

• Review, edit, and update agency website content to ensure accuracy, consistency, accessibility, and alignment with agency branding and communication standards.
• Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other agency communications.
• Edit and proofread a variety of written materials for grammar, punctuation, clarity, tone, and formatting.
• Review, update, and standardize Standard Operating Procedures (SOPs) and other operational documentation.
• Format documents, reports, manuals, presentations, and correspondence for internal and external distribution.
• Collaborate with subject matter experts and program staff to gather information and translate technical or complex information into clear, concise, and audience-appropriate content.
• Ensure all documents comply with agency style guides, document control procedures, and applicable policies.
• Maintain document version control and support the organization of agency documentation.
• Recommend improvements to documentation processes, templates, and writing standards to promote consistency and efficiency.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in English, Technical Writing, Communications, Journalism, Public Administration, or a related field. Relevant experience may substitute for education where applicable.
• One (1) to six (6) years of professional experience in technical writing, editing, communications, or document management.
• Experience editing website content and technical or administrative documentation.
• Experience developing and maintaining Standard Operating Procedures (SOPs).
• Excellent written, verbal, editing, and proofreading skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Adobe Acrobat.
• Experience using content management systems (CMS) for website updates is preferred.
• Ability to manage multiple projects, prioritize deadlines, and work independently and collaboratively.
• Strong organizational, analytical, and communication skills.

Preferred Qualifications

• Experience working in a government or public sector environment.
• Knowledge of plain language principles and web accessibility standards.
• Familiarity with document management systems and agency records management practices.

Applicants must be legally authorized to work in the United States. Employer sponsorship is not available for this position.

Benefits

• Be part of a mission-driven, women-owned consulting firm with a reputation for excellence.
• Work on high-impact projects across federal and commercial clients.
• Collaborate in an inclusive, growth-oriented culture where innovation is valued.
• Access career development programs, mentorship, and learning opportunities.
• Enjoy a comprehensive benefits package, flexible work options, and a focus on work-life balance.