Technical Writer IV

Job Overview

We are seeking a highly skilled and experienced Technical Writer IV to join our team. In this role, you will collaborate with developers, quality engineers, product managers, and usability experts to create user-friendly documentation that enhances the usability of the Salesforce application. You will be responsible for producing high-quality user interface text, online help, developer guides, and other user assistance materials. This position is ideal for a self-directed individual who is passionate about technology, has excellent communication skills, and understands the impact of their work on the overall success of the product.

Responsibilities

• Create and update documentation for Salesforce AgentExchange.
• Develop, write, edit, and format materials, including technical manuals, installation guides, user manuals, and related technical and business process documentation.
• Adhere to format, content, and style guidelines while creating, updating, and enhancing documentation.
• Ensure accuracy, consistency, and quality in all documentation.
• Collaborate with cross-functional teams, including developers, quality engineers, product managers, and usability experts.
• Utilize innovative technical communication tools and Agile methodologies to deliver high-quality work.

Qualifications

• 6-8 years of technical writing experience.
• Proven expertise as a Grade IV Technical Writer, including self-directed research and team collaboration.
• Exceptional written and verbal communication skills.
• Experience using AI tools for content creation and editing.
• Ability to create user-friendly documentation that simplifies complex technical concepts.
• Optional: Experience with software app stores as an app store team member or software developer.
• Teachable skills: Salesforce-specific content tooling.

About PTR Global

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.