Technical Writer III

About the role

The Technical Writer / Application Test Analyst supports software development efforts by creating, maintaining, and managing technical documentation while performing usability testing of applications throughout the software development lifecycle. This position serves as a key liaison between end users, developers, and project stakeholders to ensure software functionality, documentation accuracy, and compliance with established development standards.

Responsibilities

• Develop, maintain, and update comprehensive software documentation, including user manuals, system administration guides, technical specifications, SOPs, API documentation, database design documentation, and process/workflow documentation.
• Create and maintain clear workflow diagrams and process maps that accurately reflect application functionality and business processes.
• Manage documentation version control, ensuring all materials are properly organized, tracked, and maintained throughout the software development lifecycle.
• Participate in Agile development activities, including daily stand-ups, sprint planning, sprint reviews, and team discussions.
• Provide regular updates on documentation progress and proactively identify evolving documentation needs as systems and requirements change.
• Develop and maintain operational policies and procedures supporting software product delivery and business processes.
• Conduct usability testing following releases, deployments, and feature updates to ensure systems meet user needs and design intent.
• Validate software functionality against user requirements and acceptance criteria.
• Identify, document, reproduce, and track software defects using established tracking tools.
• Collaborate with software engineers and developers to clarify requirements, investigate issues, verify fixes, and support defect resolution.
• Perform regression testing to ensure previously resolved issues remain fixed after updates.
• Document test results, findings, and recommendations, and communicate outcomes to stakeholders.
• Assist in developing test scenarios, test scripts, and user acceptance testing (UAT) procedures.
• Ensure all documentation and testing activities comply with established QA standards, development processes, and organizational procedures.
• Bid and proposal support if requested.

Requirements

• An active secret clearance is required to be considered for this position.
• An HS Diploma is required.
• At least seven (7) years of experience in computer systems design, software development, computer networking, or technical documentation of software systems.
• Experience supporting Department of Defense (DoD) or Federal Government software development programs.
• Experience working directly with software engineers and development teams in an Agile environment.
• Experience creating technical documentation for software applications and information systems.
• Experience conducting software testing, usability testing, or quality assurance activities.
• Experience using bug tracking and issue management tools (e.g., Jira, Azure DevOps, GitLab, or similar platforms).
• Ability to translate complex technical concepts into clear, user-friendly documentation.
• Experience developing workflow diagrams, process maps, and technical illustrations.
• Proficiency with standard documentation tools.
• Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills.
• Strong time management skills.
• Must be able to work in a fast-paced, changing, and challenging environment.

Qualifications

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Physical Requirements

• Must be able to remain seated in a stationary position 50% of the time.
• Must also be able to alternate between sitting, standing, and walking.