Technical Writer I

About the role

The Product Support Technical Writer is responsible for developing, maintaining, and improving the reference materials used across Kubota’s Product Support organization. This role ensures that all dealer-facing information—covering parts, service, warranty, and technical inquiries—is accurate, accessible, and aligned with current systems and processes.

Responsibilities

• Maintain and update Product Support reference materials, knowledge articles, and documentation within Salesforce/K-service.
• Ensure new model launches, product updates, supersessions, and policy changes are accurately reflected in dealer-facing resources.
• Create, revise, and publish support content such as Quick Reference Guides, workflows, and process documentation.
• Collaborate with Parts, Warranty, Technical Support, and other internal teams to validate information before publication.
• Monitor dealer inquiries and case trends to identify recurring issues and recommend improvements.
• Develop and refine internal procedures to improve consistency, efficiency, and the overall dealer support experience.
• Communicate errors, inconsistencies, or missing information to appropriate teams and ensure timely corrections.
• Support the creation and distribution of updates, notifications, and release notes related to Product Support information.
• Maintain a structured, searchable knowledge base that enhances dealer self-service and reduces case resolution time.

Requirements

• A high school diploma/GED with at least 5 years of relevant experience.
• A bachelor’s degree with 1–3 years of writing or content development experience preferred.
• Strong written and verbal communication skills with the ability to convey information clearly and concisely.
• Familiarity with CRM or knowledge-management systems preferred.
• Willingness to travel up to 10%.

Qualifications

• Sufficient mobility and physical reflexes to function effectively in a general office environment and perform the duties outlined above.