Technical Writer/Documentation Specialist

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development.

About the role

The Technical Writer/Documentation Specialist develops and maintains technical documentation supporting ADO platforms and initiatives. This includes architecture documentation, standard operating procedures (SOPs), runbooks, user guides, security artifacts, and knowledge base content. The role works closely with program, engineering, and security teams to ensure documentation accuracy, clarity, and usability supporting the Federal Aviation Administration (FAA).

This application is for a talent pipeline and is not tied to an active job opening. By applying, you are expressing interest in future opportunities that match your skills and experience. Our team regularly reviews resumes for both immediate and upcoming openings. If your background aligns with a current or future position, we’ll be in touch.

Location: REMOTE - This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

• Experience in technical writing, documentation standards, and diagramming
• Translate business processes into workflows
• Develop security and integration requirements
• Create and document design, development, and implementation processes
• Provide research and writing professional documents, including program reports and procedures, documentation, and training materials
• Analyze and compile diverse policy, technical, statistical, demographic, and financial information
• Edit professional documents for content, format, flow, and integrity in conformance with best practices
• Determine the suitability of material for target audience
• Involvement in projects from the planning stage, providing additional or missing materials, and editing written copy
• Strong proficiency with documentation and collaboration tools (e.g., MS Office, SharePoint)
• Support agile or technical programs (preferred, but not required)
• Translate complex technical content into clear documentation

Requirements

• Bachelor's Degree in any field or discipline, with a minimum of 5 years of relevant experience
• US Citizen
• Must comply with FAA System and access requirements
• Must meet updated ID requirements: GSA ID Requirements
• Willing and able to update current forms of ID in a timely manner to complete the suitability process successfully

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k with employer match, discount perks, and rewards
• Education reimbursement for certifications, degrees, or professional development (reimbursement amounts may fluctuate due to IRS limitations)
• Flexibility for professional growth and networking opportunities
• Funds dedicated to virtual and in-person activities, such as happy hours, holiday events, fitness & wellness events, and annual celebrations
• Commitment to community through hosting and attending charity galas/events

About the Company

Kentro is a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC), and CMMC Level 2 Certification.

Industry Recognition:

• Inc 5000’s Fastest Growing Private Companies
• Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
• Northern Virginia Technology Council Tech 100 Honoree
• Virginia Best Place to Work
• Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color
• Department of Labor’s HireVets for work helping veterans transition
• SECAF Award of Excellence finalist
• Victory Military Friendly Brand
• Virginia Values Veterans (V3)
• Cystic Fibrosis Foundation Corporate Breath Award