Technical Writer

Location: Remote | Education: Bachelor's Degree | Experience: 3+ years | Work Authorization: U.S. Citizen

About the role

We are seeking a Technical Writer to support documentation activities within a cloud and IT environment. This role will work closely with technical teams and subject matter experts to develop, organize, maintain, and update documentation supporting cloud infrastructure, DevSecOps, security and compliance, incident management, cloud migration, and operational processes. The Technical Writer will translate complex technical information into clear, accurate, and accessible documentation for technical and non-technical audiences.

Responsibilities

• Create, edit, maintain, and organize technical documentation supporting cloud projects, solutions, services, and processes.
• Collaborate with cloud engineers, developers, security personnel, program teams, and other subject matter experts to gather and document technical information.
• Develop and maintain procedures, process documentation, technical reports, user guides, reference materials, and other supporting documentation.
• Document cloud infrastructure and operational processes involving compute, storage, networking, identity and access management, monitoring, and related cloud services.
• Support documentation associated with DevSecOps processes, CI/CD, monitoring, alerting, and operational procedures.
• Develop and maintain documentation supporting security and compliance activities, including applicable federal security requirements and standards.
• Support documentation associated with incident management, service availability, SLA requirements, and operational processes.
• Assist with documentation supporting cloud migration and consolidation activities, including discovery, assessment, planning, implementation, and optimization.
• Review and update existing documentation for accuracy, consistency, completeness, and usability.
• Assist with reports, recommendations, action plans, implementation plans, compliance tracking, and cloud-related program documentation.
• Support cloud research, requirements gathering, analysis, and coordination activities as needed.

Required Qualifications

• Bachelor's degree.
• Minimum of 3 years of relevant experience.
• Experience developing technical documentation within an IT, technology, or cloud-related environment.
• Ability to understand and clearly document technical systems, processes, and solutions.
• Experience working with technical subject matter experts and stakeholders.
• Technical aptitude for cloud-based solutions.
• Strong technical writing, editing, documentation, and organizational skills.
• Proficiency with Microsoft Word and Excel.

Benefits

• Paid holidays and paid time off
• Medical insurance including health, vision, dental insurance
• 401K matching
• Flexible Spending Account
• Flexible schedules (as per business needs)
• Training and professional certification plans