Jobs · Massachusetts

Technical Writer

Topsort · Boston, MA · 2 mo ago
HybridFull-time

About the role

We’re looking for a motivated, experienced, and creative Technical Writer to join our growing Engineering team in the US!

If you love storytelling and translating tech into impact, we’d love to hear from you!

Responsibilities

  • Craft Engaging Documentation – Develop, refine, and maintain user guides, API documentation, and onboarding materials that make complex ideas easy to grasp.
  • Turn complex technical concepts into clear, engaging, and intuitive documentation for developers, customers, and internal teams.
  • Partner closely with Engineering, Product, and Solutions teams to deeply understand new features and translate them into high-quality documentation.
  • Build and maintain documentation that evolves alongside the product, ensuring accuracy as features and APIs change.
  • Improve the overall developer experience by identifying documentation gaps, collecting user feedback, and continuously refining content.
  • Establish documentation standards, templates, and best practices that scale with the company.
  • Use visuals, diagrams, code examples, and modern documentation techniques to make technical concepts easier to understand.

Requirements

  • Bachelor's degree in Computer Science, Engineering or another STEM-related field.
  • 2+ years of experience as a Technical Writer supporting software products, APIs, developer platforms, or enterprise SaaS.
  • Excellent written communication skills with the ability to explain complex technical concepts in a simple, structured, and engaging way.
  • Comfortable reading technical documentation, APIs, JSON, and working closely with engineers to understand how products work.
  • Strong attention to detail and ability to maintain accuracy across a rapidly evolving product.
  • Experience using modern documentation platforms such as Markdown, Git, GitHub, CMS platforms, Notion, Confluence, or similar tools.
  • Highly organized with the ability to manage multiple documentation projects simultaneously.
  • Comfortable working in a fast-paced startup where priorities evolve and documentation often needs to be built from scratch.
  • Strong collaboration skills and confidence working cross-functionally with Engineering, Product, Design, and Customer-facing teams.

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