Technical Writer

About the role

Tech Writer will support IT teams by developing, improving, and maintaining clear, accurate, and accessible technical documentation for operational, support, and knowledge management purposes.

Responsibilities

• Produce, maintain, and improve IT documentation, including knowledge base articles, technical procedures, operational runbooks, quick reference guides, and Standard Operating Procedures (SOPs) in the following areas: IT Helpdesk and end-user support, Data Center operations, Data Networking operations.
• Collaborate with subject matter experts (SMEs), technical teams, and service owners to gather, validate, and translate complex technical information into clear user-focused content.
• Review, edit, and update existing documentation to ensure accuracy, consistency, completeness, and alignment with the current system and operational environment.
• Organize technical content into logical, searchable structures that support efficient knowledge sharing, issue resolution, onboarding, and operational continuity.
• Develop and apply documentation standards, templates, naming conventions, and quality control practices to promote consistency across IT documentation.
• Ensure documentation is audience-appropriate, accessible, easy to navigate, and written in a consistent format for technical and non-technical users.
• Support documentation lifecycle management, including version control, periodic reviews, approvals, and retirement of outdated materials.

Qualifications

• Proven senior-level experience as a technical writer, preferably supporting IT operations, infrastructure, service management, helpdesk, data center, or networking environments.
• Ability to understand technical processes and translate them into clear, concise documentation for varied audiences.
• Experience working with documentation platforms, knowledge management systems, collaboration tools, and version-control or review workflows.
• Strong interviewing, listening, editing, and communication skills, with the ability to work effectively with technical and non-technical stakeholders.

Other considerations

• Familiarity with IT service management concepts, ticketing systems, operational support processes, and documentation governance is beneficial.
• Working remotely is an option; availability for scheduled meetings with SMEs and IT teams is expected.
• Work experience in higher education is preferable.