Technical Writer

Job Summary

We are looking for a skilled Technical Writer to join our team and create high-quality documentation for our line of electronic signage products. This role requires someone who can translate technical information about our digital signage hardware and software into clear, accessible documents for installers, end-users, and service technicians.

Responsibilities

• Develop, write, and maintain technical documentation including:
• Installation manuals (mounting, wiring, and configuration)
• User guides for digital signage control software and interfaces
• Maintenance and troubleshooting guides
• Product specifications and safety instructions
• Collaborate with hardware engineers, software developers, and support teams to gather technical details.
• Translate technical jargon into clear, understandable content for non-technical users.
• Create visual aids (wiring diagrams, schematics, callouts, etc.) to enhance documentation.
• Maintain document version control and update documentation in line with product updates or new releases.
• Ensure all documentation complies with industry standards and safety regulations (UL, CE, FCC, etc.).
• Assist in the creation of training materials and internal knowledge base articles.

Qualifications

• Bachelor's degree in Technical Communication, Engineering, English, or a related field.
• 2+ years of experience in technical writing, preferably in a manufacturing or electronics environment.
• Experience documenting hardware and software products.
• Proficiency in tools such as Adobe InDesign, Illustrator, Microsoft Word and FrameMaker.
• Comfortable working with diagrams, schematics, and basic electrical terminology.
• Familiarity with embedded systems or digital display technology is a strong plus.
• Excellent attention to detail, organization, and time management.

Preferred Skills

• Experience working with electronic signage, AV systems, or similar technologies.
• Knowledge of digital signage CMS (Content Management Systems) or embedded device interfaces.
• Ability to read technical drawings and electrical schematics.
• Experience using CAD or graphic tools to annotate technical illustrations.
• Understanding of safety standards relevant to electrical products.

What We Offer

• Competitive salary with performance-based bonuses.
• Full benefits package (health, dental, vision, 401k).
• Flexible work hours and potential for hybrid/remote work.
• A collaborative, hands-on work environment with room for innovation.

About the Role

Skyline Products is an Equal Opportunity Employer; all decisions are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.