Technical Writer

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

About the Team

Technical writers in the Content Experience organization at Salesforce produce documentation and user assistance that helps customers get the most out of our products. We work closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, guides, videos, and in-app assistance for administrators, users, and developers.

What We’re Looking for

You’re a problem solver with excellent people skills who knows what your customers need. You have proven experience writing easy-to-read help, UI text, and guides, and creating videos, tutorials, and other user assistance for enterprise business applications. You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You understand that autonomy and teamwork aren’t opposing, but complementary, values. You will support scrum teams, and use the latest tools and processes in an Agile development environment to deliver the best work of your career!

Responsibilities

• Own, create, and maintain documentation and in-app assistance for the Salesforce application, primarily Agentforce Sales.

Requirements

• Under 2 years of experience as a writer, editor, or developer
• Undergrad or Masters graduate within 12 months of grad date
• Ability to adhere to existing styles and processes
• Ability to learn new technologies quickly
• Experience creating online help
• Ability to meet tight deadlines
• Focus on quality and details
• Knowledge of XML or HTML
• Strong team player
• Customer advocate
• Bachelor's degree in a technical or communications field

Skills

• Experience documenting software
• Experience with video and image editing software (Camtasia)
• Experience with source control software such as Perforce or Git
• Experience with authoring tools such as Oxygen XML Editor
• Experience with Markdown and AI tools, such as Claude Code or Cursor

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits.

Pay

The typical base salary range for this position is $87,000 - $96,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $105,000 - $105,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.