Technical Writer

About Our Client

The organization operates in the cybersecurity and identity and access management industry, focusing on enabling secure and seamless digital experiences. It addresses challenges related to protecting digital and individual identities through an intelligent cloud identity platform used by major enterprises worldwide, including more than half of the Fortune 100. The organization supports digital freedom by helping users interact online securely and without unnecessary friction.

About the Opportunity

The Senior Technical Writer is responsible for creating and maintaining technical documentation for one or more products within the organization's portfolio. This role works closely with engineering, product, and subject matter experts to produce clear, user-friendly content for end users, administrators, developers, and integrators. The position supports the software development lifecycle by advocating for documentation needs, anticipating content requirements, and improving product understanding and user experience.

Responsibilities

• Collaborate with subject matter experts, engineers, and product teams to develop and maintain core product documentation.
• Create documentation for cloud-based and on-premise software across multiple user audiences.
• Research product features, technical concepts, and relevant industry standards.
• Translate complex technical information into clear, concise, and accessible content with examples and use cases.
• Advocate for documentation requirements throughout product planning and feature development.
• Use AsciiDoc and GitHub within a Docs-as-Code authoring and publishing environment.
• Follow software development lifecycle processes to anticipate and address documentation needs.
• Explore unreleased features and participate in early-stage software testing to develop accurate documentation.
• Provide constructive structural and technical edits for content created by writers and developers.
• Maintain documentation quality, consistency, metadata, and single-source content practices.
• Create content that is effective for both human readers and AI-powered tools and search systems.

Requirements

• Experience or exposure to software development and Agile methodologies.
• Ability to manage multiple projects, prioritize workloads, and meet deadlines with minimal supervision.
• Experience with Markdown, version control, single-source techniques, metadata and tagging, and integrated development environments (IDEs).
• Familiarity with Jira, Confluence, or similar project management and collaboration tools.
• Experience using AI assistants for code generation, use-case development, draft summarization, and style checking.
• Understanding of documentation site-building and publishing tools such as Jenkins and Antora.
• Ability to collaborate effectively in both remote and in-person environments.
• Strong structural and technical editing skills.
• Ability to learn new technologies and simplify complex technical concepts for diverse audiences.
• Preferred experience with Docs-as-Code environments, scripting or programming languages, software installation and debugging, identity and access management documentation, and developer-focused API documentation.
• Experience creating AI skill files or similar structured resources is preferred.

Pay

• Salary range: $95,000–$115,000 annually.
• Final compensation will be based on the candidate's knowledge, skills, abilities, and other relevant factors.

Benefits

• Generous paid time off and holiday schedule.
• Paid parental leave.
• Healthcare options.
• Retirement programs.
• Education reimbursement opportunities.
• Commuter offset in specific locations.