Technical Writer

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want—without friction, without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity and celebrate differences so you are empowered to bring your authentic self to work. Headquartered in Denver, Colorado, we serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.

About the role

Ping Identity is seeking a Technical Writer to join our documentation team. Reporting to a technical documentation manager, you'll work on technical content within a Docs-as-Code environment, collaborating with subject matter experts, engineers, and product teams globally.

Responsibilities

• Collaborate with subject matter experts, engineers, and product teams (both in person and remotely) to define, design, create, and maintain core administrator documentation.
• Deliver clear, concise, and user-friendly documentation tailored to identity and access management (IAM) administrators configuring, managing, and using the product.
• Investigate, research, and learn Ping Identity products and related standards to ensure accurate and comprehensive documentation.
• Translate complex technical concepts related to authorization into clear documentation for an administrator audience.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub).
• Follow the software development lifecycle to anticipate and address documentation needs.
• Manage multiple tickets simultaneously, meeting deadlines and quality standards.

Requirements

• 2-4+ years of technical writing experience.
• Proven experience documenting complex software, with a strong preference for IAM applications or security products.
• Experience creating content in markdown or similar formats.
• Experience with GitHub and repositories.
• Experience with Jira and Confluence or similar project management platforms.
• Ability to quickly learn evolving features and complex software by navigating early-stage development environments.
• Strong understanding of the needs and workflows of technical administrators.

Preferred Qualifications

• Experience creating content in a docs-as-code environment using AsciiDoc.
• Experience writing AI agent skill files.
• Experience building, installing, configuring, and debugging client and server software.
• Experience with Ping Identity products or competing IAM products.
• Experience writing for a technical audience, including system administrators and configuration managers.
• Prior exposure to software development.
• Experience working with AI tools such as Gemini, Glean, or Claude Code.

Pay

Salary range: $69,000.00 - $80,000.00.

Benefits

• Generous PTO and holiday schedule.
• Parental leave.
• Progressive healthcare options.
• Retirement programs.
• Education reimbursement.
• Commuter offset (specific locations).

Life at Ping

• Flexible, collaborative work environment.
• Employee Resource Groups that foster a sense of belonging.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.