Technical Writer

About the role

Translate complex procedural information based on business requirements and standards into user-friendly references such as Policy and Procedures, user manuals and job aids. Collaborating with and gathering information from internal and external clients to develop documentation that is easy to understand and use. Performs document editing, editing written materials prepared by other writers, document lifecycle management, basic web setup and document publishing. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Responsibilities

• Full understanding of technical/professional concepts
• Selects from different methods, approaches and tactics to achieve documentation goals and needs
• Receives little instruction on day-to-day work; supervisor sets priorities and reviews work as needed
• Policy and procedures development and management
• Provide operational consulting for document/content development for internal/external clients
• Design, develop, and manage SharePoint sites for Policy and Procedures
• Design document management and retention processes and maintain departmental document systems
• Create Policy and Procedures, user manuals, training materials, job aids, and quick reference guides
• Use PG&E GDI (Guidance Document Initiative) standards in developing Policy and Procedures
• Edit documentation for content and compliance
• Write task analyses and documentation plans to establish project goals, content, parameters, and deadlines
• Project manage policy and procedure, user manuals, training materials, job aids, and quick reference guides development
• Track deliverables, schedules, and resource requirements in project plan
• Interview and collaborate with subject matter experts, develop document content, apply GDI principles, facilitate document reviews and revisions, and manage ongoing documentation issues and lifecycle
• Ensure documentation reviews technical accuracy, quality, and business compliance
• Produce final documents as defined in the documentation plan and create and maintain document systems
• Take complex technical information and make it clear and easy-to-understand for a non-technical audience
• Produce manuals and guides, including administration, configuration, installation, operation, standards, guidelines, procedure, process, and user
• Develop procedures and service level agreements (SLAs) in relation to document management
• Develop Word, Excel, and PowerPoint templates
• Develop graphics, flowcharts and organization charts

Qualifications

BA/BS in English, Technical Writing, or related field or equivalent work experience; minimum of 2 years of related work experience.

Skills

• Experience in content management, process improvement, and project management in the development of a wide range of business documentation deliverables
• Proficient in documentation technologies and processes
• Written and oral communication skills
• Proficient in the use of MS Office and SharePoint
• Ability to work independently and as part of a team

Pay

Salary range: Bay Area $78k–$116k; California $74k–$110k.