Technical Writer

About the role

Join our Knowledge Management team as a Technical Writer, where you will develop, maintain, and improve our customer-facing product documentation. You will collaborate closely with Product Managers, Software Engineers, QA Analysts, and other subject matter experts to gather information about new products and features, transforming complex technical details into clear, accessible documentation for customers and internal teams.

You will create and maintain documentation for a diverse range of product areas, including ticketing, billing, IT asset management, vulnerability management, security integrations, identity and access management, the public API, and endpoint management. You will also process documentation requests from internal stakeholders, review existing content for accuracy and consistency, and deliver documentation on deadline in a fast-paced, release-driven environment. Your work will enable our customers and staff to use the NinjaOne platform effectively and confidently.

This is a remote role. Candidates must reside in one of the following US states: CA, CO, CT, FL, GA, IL, KS, ME, MA, MD, NJ, NC, NY, OH, OR, TN, TX, VA, and WA.

What You’ll Be Doing

• Creating product documentation and release notes for our SaaS product suite
• Collaborating with our Product Management, Engineering, and QA teams to gather information about new features, enhancements, and product updates for our customer-facing knowledge base
• Coordinating with our Localization team to manage documentation translations
• Auditing our existing knowledge library to improve quality and ensure accuracy
• Working with a distributed team to champion continuous process improvements aligned with Knowledge-Centered Service (KCS) best practices

About You

• A bachelor’s degree in English, Communications, or a similar field is preferred; we will also consider equivalent professional experience.
• At least three years of experience in a corporate technical writing role.
• Experience writing customer-facing documentation for SaaS products.
• Direct customer enablement experience in documenting or working with enterprise IT management software, including endpoint management platforms, security integrations, or remote monitoring and management (RMM) solutions.
• Experience working within a formal content standard or editorial style guide and can apply it with precision.
• Experience writing release notes or product-change documentation for software releases.
• Ability to write for a global audience and understanding of how sentence construction affects translation quality.
• Comfort working with HTML and using web-based content management systems.
• Familiarity with Knowledge-Centered Service (KCS) or another knowledge management methodology is a strong plus.
• Strong attention to detail and high editorial standards.
• Self-motivated with the ability to manage your own work and comfortable working both independently and collaboratively.
• Enjoy explaining technical topics clearly and concisely to audiences with varying levels of technical background.
• Welcome feedback and coaching from managers and stakeholders to develop your skills as a Technical Writer and improve documentation quality.
• Confident communicating with peers at all levels, from entry-level employees to senior-level leadership.
• Excited about taking ownership of your work within a small team.

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• A collaborative, kind, and curious community
• Full-time remote work with flexibility
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan to prepare for your financial future
• Unlimited PTO to prioritize work-life balance
• Opportunities for growth and advancement

Additional Information

This position is NOT eligible for visa sponsorship. Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.