Technical Writer

About the role

Work with R&D Engineers, Technical Support Engineers, and other stakeholders to create and publish the materials needed for release of new and/or upgrade of Alcon medical devices.

Responsibilities

• Develop engineering-level knowledge of Alcon medical devices down to their electrical and mechanical subsystems
• Develop in-depth knowledge of technical publication customer needs and attend to them
• Create and publish detailed technical materials in well-written, precise, and clear English for global distribution and meet Alcon quality requirements
• Work with other technical writers, when required, to create technical documentation
• Help with the creation of our monthly technical newsletter and other documents per business needs
• Ensure project deadlines are met

Qualifications

• Minimum 5 years of relevant experience
• Experience in technical publications for electronic equipment
• Experience in the creation of documents for print and digital media
• Strong working knowledge of different document creation tools such as Adobe, Flare, and/or Oxygen
• Excellent communication skills

Preferred qualifications

• Bachelor's degree in Technical Writing, English, Education, Instructional Design, Life Sciences, Engineering, or a related field; or equivalent experience
• 3+ years of experience in technical writing, training development, instructional design, or a related role
• Experience developing SOPs, work instructions, and controlled documentation in a regulated environment
• Demonstrated knowledge of adult learning principles and Instructional Systems Design (ISD)
• Strong written, verbal, and visual communication skills
• Experience creating process maps, flowcharts, and training materials
• Strong project management, organization, and time-management skills
• Proficiency with Microsoft Office Suite and document management systems